Associate Client Success Director

HEALTH UNION LLC•Philadelphia, PA

1d•$79,000 - $105,000•Hybrid

About The Position

The Associate Client Success Director supports client service, campaign success, revenue growth, and Health Union’s reputation among client partners. This role serves as a primary client contact throughout the campaign life cycle, coordinating communication and campaign delivery with clients and internal teams. It oversees campaign performance and KPIs, supports reporting and optimization, and identifies opportunities to expand and renew client business. The role is based in Philadelphia, Pennsylvania, with a hybrid arrangement requiring at least two in-office days per week.

Requirements

Experience in the healthcare or pharmaceutical industry is highly valued.
Ability to troubleshoot client problems, take ownership, communicate with clients, and coordinate resolution with internal teams.
Positive, solution-oriented attitude and ability to maintain a realistic, can-do approach.
Proactive approach to identifying opportunities for incremental revenue, including highlighting performance, pricing additional inventory, and offering expanded channels.
Ability to oversee KPIs and flag potential issues.
Ability to manage accounts and coordinate tasks, projects, people, and cross-department efforts.
Ability to anticipate client needs and hurdles and proactively seek solutions.
Strong listening and client-empathy skills, including recognizing and acknowledging clients’ emotions.
Knowledge of products, services, and client needs.
Must be legally eligible to work in the United States for any employer.
Successful candidates must pass the E-Verify process after hire.

Nice To Haves

Healthcare or pharmaceutical industry experience.

Responsibilities

Serve as the main point of contact for clients throughout the campaign life cycle.
Manage day-to-day internal and external communications, triage client inquiries, ensure timely follow-up, and communicate campaign results effectively.
Communicate regularly with clients to provide campaign updates, resolve issues, set realistic expectations, and ensure their needs are understood and addressed.
Create and maintain client campaign documentation and deliverables.
Build and maintain client relationships to retain business and influence incremental and renewal revenue.
Support internal delivery teams by sharing client business context, goals, and perspectives.
Plan and lead internal meetings, including kickoffs, weekly status meetings, and performance reviews; prepare agendas, record notes, and support productive meetings.
Recommend product improvements based on performance feedback and internal execution.
Analyze client campaigns and third-party tracking, and review campaign metrics and measurement dashboards weekly.
Proactively identify campaign action items and provide timely client updates.
Partner with internal delivery teams to create and review monthly and quarterly client reports, assess KPI performance, identify improvement needs, and determine optimization efforts.
Identify revenue-growth opportunities within current client accounts and partner with sales on proposals, expansion, and upselling.
Develop program proposals and RFPs and participate in new-business sales meetings and external proposal meetings.
Troubleshoot client problems, take ownership of issues, coordinate communication, and help facilitate resolution with internal teams.
Represent the customer internally and serve as a liaison between clients and internal delivery teams.
Seek opportunities to improve efficiency, streamline processes, and improve products and services.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Professional development budget
Paid time off for full-time employees, available upon hire
Company-paid holidays
Summer Fridays
Personal/Family Care time off
Other leaves of absence as needed
Additional top-tier benefits and perks for full-time employees, starting day one