Client Representative- Property Care

Mariani Landscape•Wilton, CT

3d•$75,000 - $85,000•Onsite

About The Position

Glengate, a leader in high-end residential landscaping, provides design, build, and maintenance services to clients throughout Connecticut and New York. The Client Representative is part of a professional landscape team serving prestigious residential properties. Property Care Managers are the clients’ primary contact and oversee properties to ensure agreements and projects meet client expectations while identifying creative opportunities to enhance each property. This role combines landscape management with enhancement sales and is part of a collaborative team. It is not a set Monday-to-Friday, 9-to-5 position: hours fluctuate based on weather, client availability, and crew scheduling, and Saturdays are occasionally required. Some work from home is possible, but the position is primarily place-based.

Requirements

Strong interpersonal, administrative, and communication skills, with the ability to perform professionally and excellently, especially under pressure.
Effective knowledge of landscape enhancement opportunities and ability to sell them; the role has a strong sales emphasis and an assigned sales goal.
Ability to reprioritize tasks quickly and make sound, independent decisions consistent with the organization's mission.
Confident customer-service orientation and professional demeanor.
Competence in fact-finding, planning, problem-solving, and innovative thinking.
Proficiency in Microsoft Office, Outlook, and Excel.
Ability to balance landscape management and enhancement sales.
At least three years of relevant experience.
Ability to lift up to 25 pounds, bend, climb stairs, and stand for an extended period.

Nice To Haves

Bachelor's degree in Horticulture or a related field preferred.

Responsibilities

Manage major aspects of landscape installation projects from planning through completion across a high volume and variety of work.
Develop a holistic property management strategy and design for each assigned client.
Identify a property's potential and propose and execute projects to meet assigned sales goals.
Collaborate positively and constructively with the full team.
Coordinate with internal teams, partners, vendors, contractors, and key staff, including on-site coordination and operational logistics.
Serve as the client's primary contact and point of access to Glengate's services, safeguarding client relationships and acting as the conduit between the client and company.
Complete administrative duties efficiently, to a high standard, and on time, including becoming a proficient user of company software.
Balance maintenance management responsibilities with sales activity and timely client communication.
Keep knowledge of horticulture, project management, and industry standards current.
Communicate effectively and promptly throughout the company.
Contribute to the team and support coworkers through empathy, respect, and relationship-building.
Perform other duties as assigned.