Client Care Representative (NK)

Nucar Southern New England•North Kingstown, RI

3d•Onsite

About The Position

Nucar of North Kingstown is hiring a Client Care Representative for its call center. Also known as a Business Development Representative, this role handles inbound and outbound customer communications, builds customer relationships, generates leads, and sets appointments. The position works closely with sales and service departments to improve customer satisfaction, support sales, and promote efficient service operations. The representative responds to customer inquiries by phone, email, and text; qualifies leads; schedules and confirms appointments; resolves or escalates customer concerns; and records interactions in CRM and dealership database systems. The role also supports marketing outreach and coordinates customer handoffs and follow-ups with sales and service teams.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional, friendly phone manner.
Strong customer service orientation and ability to build relationships.
Ability to manage multiple tasks and prioritize effectively.
Basic computer skills and technological proficiency.
Meticulous attention to detail in recordkeeping and customer follow-up.
Ability to work well with others in a fast-paced environment.

Nice To Haves

Some college education.
Experience in the automotive industry or a similar customer-facing role.
Prior experience in sales, marketing, or customer service.
Experience using CRM systems and other dealership software.
Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.

Responsibilities

Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
Qualify leads by gathering customer information and determining customer needs.
Follow up on web inquiries, social media interactions, and previous customer interactions to generate business opportunities.
Schedule sales appointments, communicate them to relevant departments, and confirm and follow up on appointments promptly.
Address customer questions and concerns professionally, resolve issues, or escalate them to appropriate team members.
Use CRM software to log and track customer interactions and leads.
Maintain accurate customer information in the dealership database.
Coordinate with sales and service departments to facilitate handoffs and follow-ups on leads and customer inquiries.
Communicate customer needs and preferences to relevant teams.
Support marketing campaigns by contacting previous customers, promoting special offers, and driving dealership traffic.
Conduct follow-up calls or messages with unsold showroom traffic, service customers, and internet leads.