Client Relationships Intern

Interac Corp.•Toronto, ON

4d•CA$23 - CA$25•Hybrid

About The Position

This role will support the Client team with both internal and external partnerships, helping to develop an understanding of the payments industry and Interac's product offerings. The candidate will work with a diverse team and gain skills such as negotiation, critical thinking, presentation building, and turning data into actionable strategies. The goal is to assist in the day-to-day activities of the team while learning transferable knowledge for future career roles.

Requirements

Microsoft Office suite of products such as PowerPoint, Word, Excel, Outlook, Teams
Detail-oriented and organized
Flexible, adaptable
Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clear, concise and informational way
Ability to think outside the box and propose creative ideas

Nice To Haves

Previous experience coordinating internal and/or external stakeholder groups
Previous experience working with a CRM platform (Salesforce), Tableau, Medallia and/or similar data management tool is an asset.
Previous customer experience, account management, or sales experience an asset

Responsibilities

Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization.
Researching and reporting of specific issues, technologies, regulations, trends, and the competitive landscape in the payments industry to help identify threats and opportunities.
Identifying industry trends by researching and analyzing applicable client and market data.
Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders.
Conducting special projects and performing additional duties, as assigned to help achieve departmental objectives.
Research and reporting on specific client issues, client data, and trends to support the client team with their Quarterly Business Reviews.
Supporting the client team by leveraging Customer Relationship Management Tools and resolving ad hoc research requests from both internal and external partners.
Attending meetings with the ability to take notes, capture ideas to share with the team and provide additional insight into Client or Product strategies.