Client Relations Supervisor

K2 Services•Philadelphia, PA

1d•$20 - $24•Onsite

About The Position

As a Client Relations Supervisor, you will be responsible for overseeing a team of client relations specialists, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. This role reports to the Client Relations Manager or the Client Relations Director. PLEASE NOTE: This position requires a uniform.

Requirements

Client first mentality
Leads by example demonstrating self-confidence, energy and enthusiasm
Actively listen and identify both spoken and unspoken needs
Works well under pressure
Excellent verbal and written communication skills necessary.
Adapt your communication style to a wide variety of personalities and situations.
Good listening and professional demeanor
Works well in a fast-paced environment
Must be able to navigate clients of every professional level.
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Must be able to stand for long periods of time
The position requires walking for long periods of time in a fast paced work environment
EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!

Nice To Haves

Minimum of 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.

Responsibilities

Understands and runs the day-to-day functions of their client portfolios against targets, metrics, and compliance with corporate policy and procedures
Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained
Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis
Work with teams to create short- and long-term goals to ensure client expectations are met.
Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized
Produce and analyze weekly reports as needed.
Participate in weekly leadership discussions.