Client Relations Supervisor

Richemont•Las Vegas, NV

8d•$25 - $28•Onsite

About The Position

Richemont, a global luxury goods conglomerate, is seeking a Client Relations Supervisor to drive retail sales and foster a strong clienteling culture within its boutiques. This role involves partnering with the Boutique Director to enhance client relationships, support the planning and execution of client initiatives, and collaborate with the regional retail team to ensure CRM, Client Development, and Special Events activities align with management's direction. The supervisor will also ensure stylists maintain proper client follow-up.

Requirements

Minimum 3 years in retail
Experience with clienteling software preferred

Responsibilities

Achieve Individual Sales Goal by using appropriate sales techniques.
Reach monthly, weekly, and annual store targets with the team.
Increase average basket in quantity and value (UPT, AVT).
Develop cross-selling.
Leverage product knowledge.
Identify potential partnership with external organization to drive additional sales.
Develop tools to support pro-active business.
Partner with corporate team to develop an outlet contact plan.
Provide on-boarding trainings for new hires covering utilization of the Chloe Clienteling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them.
Support Stylists who are experiencing difficulties in areas such as outreach-to-appointment conversion, data collection, client segmentation growth, UPT, AVT by sharing best practices and building action plans.
Ensure each stylist use Clientela on a daily basis and complete 100% of tasks assigned to them.
Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.
Reach-out to all contactable intermediate segments’ clients about key brand messages, special promotions and latest deliveries and increase business generated by these segments according to target given by management.
Ensure properly, timely and meaningful follow-up of all new clients.
Ensure actions are taken to reactivate “hot inactive” clients according to target given by management.