Client Relations Supervisor

K2 Services • Washington, DC

6d • $34 - $35 • Onsite

About The Position

Opensity Solutions is seeking a polished, service-driven Client Relations Supervisor to lead a high-performing workplace services team within a premier corporate law firm in Washington, DC. This is an excellent opportunity for an experienced leader who thrives in a professional environment and is passionate about delivering exceptional client service. As the Client Relations Supervisor, you will oversee a team of approximately six employees across multiple service lines, ensuring operational excellence, client satisfaction, and a seamless workplace experience. The ideal candidate has a proven history of leading teams, developing talent, and maintaining strong client relationships in a corporate, legal, hospitality, or professional services environment.

Requirements

• Minimum of 3 years of supervisory or management experience leading a team in a corporate office, law firm, hospitality, or professional services environment.
• Demonstrated experience managing employee performance, coaching team members, and driving service excellence.
• Strong client-facing experience with the ability to build relationships at all organizational levels.
• Exceptional communication, interpersonal, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and workplace technology platforms.
• Professional appearance and demeanor with a commitment to delivering a five-star client experience.

Nice To Haves

• Proven leadership experience with direct reports.
• Strong decision-making and conflict-resolution skills.
• A customer-focused mindset and passion for service excellence.
• Ability to motivate teams and create a positive, collaborative work environment.
• Experience in legal, corporate, hospitality, facilities, or workplace services environments is highly preferred.

Responsibilities

• Supervise, coach, and develop a team of Client Relations Specialists and workplace services professionals.
• Foster a culture of accountability, professionalism, and exceptional customer service.
• Build and maintain strong relationships with clients, serving as a trusted point of contact.
• Ensure service delivery meets or exceeds client expectations and established service level agreements.
• Address client concerns promptly and effectively, providing timely resolutions.
• Monitor daily operations across multiple service lines and identify opportunities for improvement.
• Conduct team meetings, performance evaluations, and ongoing training initiatives.
• Collaborate with leadership to implement process improvements and enhance the client experience.
• Maintain accurate reporting, staffing schedules, and operational documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed