Client Relations Specialist

Nexus Water Group • Sugar Land, TX

6d • Hybrid

About The Position

To represent Texas Water Utilities to various types of Builders and/or Developers and act as the liaison between the company and the Customer Service department. To ensure that the Builder and/or Developer needs at Nexus are maintained in accordance with the Tariff and/or development contract in effect.

Requirements

• Minimum of three years experience, preferably in tapping, service marketing, management, sales or utility operations.
• Work is complex and varied and requires the interpretation of technical and detailed guidelines, policies and procedures; also requires the ability to gather and interpret data involving analysis of several factors.
• Works independently under general direction; participates in setting work objectives.
• Requires skills in explanation, persuasion and diplomacy to resolve problems and arrive at decisions with others.
• Requires ability to follow up with appropriate parties in a timely and professional manner.
• Work requires walking, climbing, reaching, lifting and carrying to perform inspections and carry out other job related duties at water/wastewater facilities.

Nice To Haves

• Bachelor's Degree (four year college or technical school): Preferred but not required

Responsibilities

• Maintain current working knowledge of facilities, rate orders, contracts, and regulations that would impact the utility districts for which they are responsible.
• Maintains liaison relationship with: the builders and/or developers within the Texas Utilities area, the customers within the Texas Utilities area, and the operators working in the assigned utility district.
• Confer with local Field Staff on progress of outstanding orders and communicate expectations on when they will be accomplished.
• Travel in the Field up to days a week as needed.
• Be present in Main Office location at least once a week to troubleshoot and help ensure work is getting completed while working the remainder of the week in a local office convenient to current location.
• Creates and maintains accurate and up to date work in progress lists and provides timely completion of monthly reports as needed.
• Promotes effective ways of handling the services of clients.
• Initiates all service orders applicable for scout and/or initial meter setup.
• Is a general liaison between the Builder and/or Developer and performs field visits on an as needed basis to aide in building and/or maintaining relationships.
• Attends any and all functions that may be beneficial to Texas Utilities to promote Customer Service Relations in new and/or developing areas.
• Maintains and communicates closely with main Reed office location to ensure timely processing of all payments, data setup and CCS/SD Billing.
• Supports Customer Service as needed.

Benefits

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays.
• Health and Wellness Benefits: The first day of the month after your start, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level