Client Relations Officer

JN Group Limited • Black River, NY

6d

About The Position

JN Small Business Loans Limited, part of The Jamaica National Group Limited, is seeking a Client Relations Officer (Reserve) for its Black River location in Region 9. The role markets the company’s products, identifies prospects, sells loan products to new and existing customers, and services customers in the officer’s portfolio. The officer works with prospects and customers to understand their financial goals and plan how to achieve them. This is a fixed-term contract for two years.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Accounting, or another relevant field.
• At least two years of experience selling and servicing small business credit.
• Customer-service orientation.
• Superior relationship-building and sales competence.
• Confidence and eloquence as a speaker.
• Flexibility and strong organizational skills.
• Excellent communication skills.
• Ability to thrive in a dynamic team environment.
• High proficiency with computer systems, particularly Microsoft Office Outlook, Word, and Excel.

Responsibilities

• Promote products and participate in community activities to attract new customers and identify qualified prospects.
• Qualify prospects based on reliability, honesty, ability to pay, and available collateral.
• Initiate contact with prospects, discuss their needs, and match them with suitable loan products.
• Prepare and submit qualified loan applications for approval.
• Advise customers about approved loans, procedures for accessing loan funds, and loan terms and conditions.
• Counsel customers on business practices and cash management to support appropriate use of loan funds and consistent repayment.
• Maintain contact with customers, build relationships, handle complaints, and take appropriate action to resolve them.
• Monitor customer payment and business performance, and provide guidance on business and cash flow issues affecting loan repayment.
• Monitor the loan portfolio for risks, trends, and problems; identify problems and plan and execute action plans to resolve them.
• Report early risks and other issues in accordance with policy and practice.
• Prepare reports and respond to team queries and requests.

What This Job Offers