Client Relations & Office Coordinator

Realty Boulevard- Sales & Management•Reno, NV

7d•$18 - $22•Onsite

About The Position

ICG is seeking a warm, professional, highly organized, proactive, and dependable Client Relations & Office Coordinator to serve as an important connection between clients and the team. The position goes beyond front-desk duties: it provides a welcoming, informed, and reliable client experience while supporting a busy office with incoming leads, calls, scheduling, follow-up, and competing priorities. The coordinator is expected to take ownership of requests and tasks and follow them through without reminders. The role includes client and visitor relations, phone and email communication, lead intake and routing, scheduling and calendar coordination, accurate data entry and recordkeeping, task tracking, communication between office and field teams, and general office support. It may also include helping with social media, website content, marketing, special projects, and other administrative responsibilities. The position is in person in Reno, Nevada. The regular schedule is Monday through Thursday, 7:30 AM–5:00 PM, and Friday, 7:30 AM–11:30 AM. During summer, the schedule may shift to four 10-hour days based on seasonal operations and company needs; applicants must be flexible to work either schedule when required.

Requirements

Previous experience in a fast-paced office, administrative, customer service, or client relations environment is preferred.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Strong attention to detail and ability to manage multiple responsibilities at once.
Proficiency with Google Workspace, including Gmail, Docs, Sheets, and Drive.
Comfort learning new software, CRM or project-management systems, and technology.
Professional phone and email etiquette.
Reliable transportation and a valid driver's license.
Ability to pass a background check and drug test.
Dependable and consistently punctual; able to meet a 7:30 AM start.
Flexibility to work either the regular schedule or the summer schedule when required.

Nice To Haves

Construction experience is helpful but not required.
Interest in growing with the company and taking on additional responsibility.

Responsibilities

Create a welcoming and professional experience for clients, vendors, and visitors.
Answer and direct calls using a multi-line phone system.
Respond to client inquiries, emails, and appointment requests.
Receive and help manage new leads; gather initial information and route leads appropriately.
Schedule appointments, site visits, meetings, and follow-ups.
Coordinate calendars for multiple team members.
Maintain consistent client communication and follow-up, helping clients understand what is happening and what comes next.
Enter and maintain accurate client and project information; complete data entry and keep records organized.
Track assigned tasks and follow-ups through completion.
Assist with communication between office and field teams.
Provide general administrative and office support and help maintain a clean, organized, professional, smoothly operating front office.
Assist with social media updates, website content, and marketing when needed.
Assist with special projects and additional administrative responsibilities as assigned.
Build positive client relationships, communicate professionally, keep communication organized, help clients reach the appropriate team member, and take ownership of questions or requests until they reach the appropriate person.

Benefits

Paid time off, accrued after six months.
Medical, dental, vision, and life insurance (position-dependent).
Bonuses and referral incentives across multiple companies.
Life and business coaching.
Continuous professional development and professional development assistance.
Opportunities to develop skills in planning, budgeting, organization, communication, and time management.
Opportunities to learn different areas of the businesses.
Career advancement; the company promotes from within.
Opportunity to take on additional responsibility as you grow.
Referral program.