Client Relations / Care Coordinator

Infallible Home Care • Greenville, MI

1d • Onsite

About The Position

At Infallible Home Care, LLC, we believe that growing older shouldn’t mean losing independence or comfort. We are a premier, locally owned non-medical home care agency dedicated to helping seniors thrive safely in the place they love most—home. We don't just provide services; we build meaningful, lasting relationships. Our team is driven by empathy, respect, and a genuine passion for elevating the quality of life for our clients and providing peace of mind for their families. We pour that same care into our staff, offering a supportive, collaborative office environment where your work directly impacts lives every single day.

Requirements

• 1–2 years of administrative, scheduling, and home care experience.
• Exceptional verbal and communication skills with a warm, professional phone presence.
• Proficient in Microsoft Office/Google Workspace and adaptable to home care scheduling software.
• A high degree of personal accountability, excellent problem-solving skills under pressure, and a deep respect for seniors and individuals with disabilities.
• Standard office hours, with participation in a rotating after-hours phone schedule for scheduling emergencies.

Responsibilities

• Act as the vital bridge between clients, their families, and the caregiving teams.
• Relationship Management & Communication
• Empathetic Intake & Assessment
• Family Liaison
• Conflict Resolution
• Quality Assurance & Performance Tracking
• Task-to-Plan Auditing
• Continuous Care Review
• May need to cover a bed bound individual's shift in an emergency.

Benefits

• 401(k) plan at 3% after 3 months of employment.
• Modern office space, complimentary snacks, and a team culture that genuinely values your work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed