Area Manager - Client Relations - HOA Community Management

SpectrumAM•Fort Worth, TX

1d•Onsite

About The Position

The Client Relations Manager, also described as an Area Manager and Department Team Leader, leads an operational team of HOA Community Managers and other staff. The role directs the department to deliver service that meets or exceeds client expectations, supports Community Managers who oversee the day-to-day business and projects of HOA communities, and promotes responsive, accurate, high-quality customer service. HOA industry experience is not required; the company provides training and a learning system. The manager develops and coaches employees, fosters a supportive and accountable department culture, builds relationships with boards of directors, and resolves escalated homeowner concerns. The role works closely with the Division Director on staff development, customer portfolios, and divisional direction. The position offers professional growth in leadership, presentation, negotiation, HR, fiscal management, conflict resolution, planning, and legal requirements, with a career path toward director and senior leadership roles. This is a salaried, exempt, full-time position requiring more than 40 hours per week. The regular office schedule is Monday through Friday, 8 a.m. to 5 p.m., with some evening meetings typically once or twice per week, usually from 6 p.m. to 8 p.m. The position includes customer board meetings and site visits. The listed office location is 9151 Blvd 26, Suite 375-B, North Richland Hills, TX 76180.

Requirements

At least 6 years of solid leadership and management experience.
Experience leading a team of ten or more employees for at least 6 years.
A bachelor's degree.
A proven record of accomplishment leading a team in a customer service environment.
Experience managing a demanding service product with deadlines and legal requirements.
Willingness to attend some evening meetings, typically once or twice per week from 6 p.m. to 8 p.m.
Talent for team development and motivation; a servant attitude and enjoyment of developing and supporting others.
Competitive and quality-oriented approach, with strong attention to deadlines and accuracy.
Positive attitude and commitment to proactive communication, technical accuracy, and excellent customer service.
Willingness to work more than 40 hours per week in a salaried, exempt position.

Responsibilities

Become the technical expert and specialist on the Texas Property Code.
Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service delivery.
Provide ongoing employee development, training, and coaching.
Develop relationships with boards of directors and resolve escalated homeowner challenges.
Work closely with the Division Director on staff development, customer portfolio development, and the direction of the division.
Manage daily activities, assign specific work to Community Managers, and review employee work for completeness, accuracy, and effectiveness.
Attend customer evening board meetings and visit properties to learn about the communities served.
Promote a positive, supportive department culture focused on expertise, problem solving, and returning customer calls and correspondence the same day.
Provide direction to Community Managers so that the department meets or exceeds client expectations and delivers superior front-line customer service.

Benefits

Five weeks of paid time off.
Forty paid hours per year for community service activities.
Eleven paid holidays annually.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision insurance.
Short-term and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
In-house free medical clinic at the San Antonio office, with virtual appointments available for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.