Client Relations Manager - Maintenance (50871)

JUNIPER LANDSCAPING OF FLORIDA LLC•Panama City Beach, FL

4d•Hybrid

About The Position

Juniper is growing and seeking a Client Relations Manager to serve as the liaison between Juniper and its clients. This role involves setting and managing client expectations, ensuring those expectations are met for landscaping needs, and fostering strong client relationships. The ideal candidate will be based within the Jacksonville and Saint Augustine FL markets.

Requirements

Sense of urgency: Respond to client calls or emails daily, providing follow-up to acknowledge requests and indicate work is in progress. Zero tolerance for lack of availability or follow-up with clients.
Over-communication both internally and externally.
Clear understanding of your market & client: Accurately report the state of your market and client from a business standpoint, including forecasted growth or drop off, service failures, and areas needing improvement.
Strong networking ability: Actively participate in relevant organizations to promote Juniper’s brand and secure new opportunities. Conduct or sponsor training events for CAM’s and board members. Attend after-hours events.
Knowledgeable in the following scopes: Horticulture, Pest & Fertilization, Arbor work, etc.
High Level of proficiency with Office Products, presentation preparation & generating client-catered marketing materials.

Nice To Haves

Strong established reputation in the industry is a plus.
Certified CEU instructor is a plus.
Any and all licenses and qualifications are a plus.

Responsibilities

Growing existing client's business as well as securing new clients.
Setting & managing expectations with our clients.
Building strong, favorable relationships with our clients.
Overseeing all interactions with clients’ decision makers or “DM” pertaining to deadlines, pricing & follow up at the “DM” level.
Communicating all pertinent info including but not limited to changes in scope, deadlines, and expectations to the “DM” even after the landscape project/maintenance contract is ongoing.
Gathering accurate information for estimating including all job information and deadlines.
Turning over contracted work to operations, with accurate plans, proposals, contracts, budgets & schedules.
Communicating with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
Reporting on potential and secured sales weekly.
Creating forecasts for your market to help Juniper better plan for fluctuations in demand.