Client Relations Manager
About The Position
We are seeking a data-driven professional with polished presentation skills and a flair for building strong client relationships. The Client Advisory Manager is an ideal role for individuals who enjoy diving deep into market trends and delivering impactful insights. You will play a key role in conducting market research, analyzing data, and providing our clients with the necessary insights to make sound business decisions. Your ability to understand and address client needs will help our team foster long-term partnerships and drive success. The Client Advisory Manager will play a big role in turning market research into strategic analysis and recommendations for law firms by using qualitative and quantitative research to provide custom market reports for law firms looking to drive brand enhancement, differentiation, and growth.
Requirements
- A bachelor’s degree in Business, Economics, Market Research, or a related field
- 3+ years of work experience in an analytical role
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
- Excellent communication and interpersonal skills, with the ability to instill confidence, build trust, and cultivate client relationships
- Detail-oriented, organized, and able to manage multiple projects simultaneously
- Ability to work independently and as part of a team
Nice To Haves
- A JD, MBA, or other graduate degree
- Law firm or other legal industry experience
- Client-facing consulting or internal advisory experience
- Proficiency in research tools, software, and databases
- Familiarity with Thomson Reuters’ Market Insights platform
Responsibilities
- Conduct comprehensive research and analysis on various topics pertinent to client needs
- Utilize qualitative and quantitative research methods to interpret data
- Prepare detailed and insightful reports, presentations, and executive summaries
- Serve as the primary point of contact for assigned clients, ensuring their needs are met with professionalism and efficiency
- Build and maintain strong and enduring client relationships by understanding their objectives and providing tailored solutions
- Communicate regularly with clients to update them on research progress, findings, and any relevant industry trends
- Work closely with internal teams to align research efforts with client goals
- Collaborate with Client Advisory colleagues to share insights and best practices
- Participate in client meetings, presentations, and strategy sessions
- Stay current with legal industry trends, market developments, and emerging research methodologies
- Support senior members of the team in delivering business consulting services to law firm clients, as analytical and reporting responsibilities permit
Benefits
- Flexible hybrid working environment
- Flex My Way supportive workplace policies
- Work from anywhere for up to 8 weeks per year
- Career Development and Growth opportunities
- Grow My Way programming
- Skills-first approach
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
