Client Relations Manager - Client / Staff Relations

SpectrumAM • The Woodlands, TX

1d • Onsite

About The Position

The Client Relations Manager is an operational team leader responsible for overseeing a staff of HOA Community Managers. These Community Managers handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. While experience in the specific industry is not required, the role demands a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail, and restaurant backgrounds can be successful. The position involves attending some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m. The company offers a fantastic training program and learning system. The role emphasizes team development, motivation, competitiveness, quality orientation, and a strong focus on deadlines and accuracy. Success in this role is driven by traits such as being the best, providing great customer service, engaging in proactive communication, and technical accuracy, coupled with a positive attitude.

Requirements

• At least 6 years of solid leadership and management experience.
• Experience leading a team with ten employees or more for at least 6 years.
• Experience managing a demanding service product with deadlines and legal requirements.
• Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
• Talent for team development and motivation.
• Competitive and quality oriented.
• Strong focus on deadlines and accuracy.
• Possess traits such as being the best, providing great customer service, engaging in proactive communication, and technical accuracy.
• Positive attitude.
• Servant attitude who enjoys developing and supporting others.
• Full-time position, more than 40 hours per week.
• Salaried position, exempt from overtime.

Nice To Haves

• Preferred bachelor's degree.

Responsibilities

• Become the technical expert and specialist on Texas Property Code.
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
• Provides staff with ongoing development, training, and coaching.
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
• Attend frequent customer evening board meetings and site drives to learn the properties we serve.
• Be an always-positive opinion-maker in the leadership team and believe in the good in people.

Benefits

• 5 weeks of PTO
• Forty paid hours per year for community service activities
• 11 annual paid holidays
• Paid Training - Internal Learning and Development Management System
• Medical, Dental, Vision, STD/LTD, Life/AD&D
• 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review

What This Job Offers

• Job Type: Full-time
• Career Level: Manager