Client Relations Manager - Client / Staff Relations

SpectrumAM • The Woodlands, TX

32d • $65,000 - $70,000 • Onsite

About The Position

We are seeking an experienced team leader with a proven record of accomplishment in a customer service environment to join our team as a Client Relations Manager. This role involves overseeing a team of HOA Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. While experience in our specific industry is not required, we are looking for a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail, and restaurant backgrounds can be very successful. This is a full-time, salaried position with a comprehensive benefits package and opportunities for professional growth into director and senior leadership roles.

Requirements

• At least 6 years of solid leadership and management experience.
• Experience leading a team with ten employees or more for at least 6 years.
• Managed a demanding service product with deadlines and legal requirements.
• Talent for team development and motivation.
• Competitive and quality oriented.
• Deadlines and accuracy matter a great deal.
• Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are key traits.
• Positive attitude.
• Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
• Servant attitude who enjoys developing and supporting others.

Nice To Haves

• Preferred bachelor's degree.

Responsibilities

• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
• Provides staff with ongoing development, training, and coaching.
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
• Attend frequent customer evening board meetings and site drives to learn the properties we serve.
• Be an always-positive opinion-maker in the leadership team and believe in the good in people.
• Provide direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations.
• Provide superior front-line customer service at every opportunity.
• Foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day.

Benefits

• 5 weeks of PTO
• Forty paid hours per year for community service activities.
• 11 annual paid holidays.
• Paid Training - Internal Learning and Development Management System.
• Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager