Regional Client Relations Manager

K2 Services•Miami, FL

1d•$70,000 - $80,000

About The Position

The Regional Client Relations Manager is responsible for client relationship management, operational leadership, people management, business development, and financial oversight across assigned client operations for Opensity Solutions. This role ensures delivery of high-quality service, strong client satisfaction, and retention within a high-growth, multi-site service environment. The Regional Client Relations Manager also serves as a strategic partner to clients, providing thought leadership on service delivery, industry trends, and operational best practices while identifying opportunities for growth and improvement. This role reports to the Client Relations Director or Vice President of Client Relations and is classified as Exempt.

Requirements

Bachelor’s degree required
Minimum of 3+ years of experience in service operations management, client relations, account management, or similar leadership roles in a high-performance, client-facing environment.
Demonstrated success managing teams and driving measurable operational improvements required.
Proficiency in Microsoft Office Suite required.
Ability to analyze operational and financial performance data required.

Nice To Haves

Experience with reporting systems, dashboards, and workforce management tools preferred.

Responsibilities

Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships that drive satisfaction and retention.
Understand client needs, goals, and operational challenges to deliver tailored service solutions and exceed expectations.
Proactively communicate with clients to address concerns, ensure alignment, and identify opportunities for service expansion and improvement.
Direct and indirect leadership of on-site operational teams of up to 50 employees to ensure efficient service delivery and adherence to SLAs.
Oversee daily operational activities, including client requests, issue resolution, and workforce coordination.
Ensure site readiness, including proper communication tools, signage, and operational organization.
Define, implement, and maintain operational processes, procedures, and service standards in collaboration with clients.
Identify and monitor key performance indicators (KPIs) to ensure compliance with service-level agreements and business objectives.
Lead continuous process improvement initiatives to enhance service efficiency, quality, and consistency.
Execute business development strategies by identifying growth opportunities within existing accounts and supporting expansion efforts.
Provide input into client proposals, service solutions, and strategic account planning.
Conduct client satisfaction assessments and implement action plans to improve service delivery and retention.
Drive financial performance by managing budgets, monitoring revenue, controlling costs, and ensuring accurate billing and invoicing.
Ensure compliance with contractual obligations, including staffing levels, pricing agreements, and renewal requirements.
Recruit, develop, and manage high-performing teams, including performance management, coaching, and career development.
Collaborate with Human Resources on employee relations, staffing needs, and organizational development initiatives.