Client Relations Director (Field Sales)- Baltimore, MD

Centria Autism•Baltimore, MD

9d•Remote

About The Position

The Client Relations Director is responsible for growing Centria Autism and Life Skills Autism Academy (LSAA) centers to full capacity by building referral relationships, increasing local awareness, and supporting the company’s brand and marketing efforts. The role is remote and requires daily travel to visit referral sources and centers and host events. Some extended travel outside the local market may be required. The listed rate is $65,000 to $75,000, with a bonus opportunity. The position works across departments and with clinical, marketing, and payor relations teams to promote center services and generate referrals. It also visits locations to evaluate cleanliness, organization, and general appeal. The employer describes this job description as a guide and notes that duties may change or be supplemented.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of sales and/or ABA experience.
Working knowledge of laptop or desktop PCs.
Proficiency in Microsoft Word and Excel.
Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.
Ability to follow written instructions and use computers and computer/software programs.
Ability to communicate expressively and receptively.
Proficiency in PC software, especially spreadsheet programs.
Strong written and verbal communication skills with internal and external stakeholders.
Ability to build rapport with referral sources.
Ability to organize, prioritize, and handle multiple tasks; meet established deadlines; and consistently meet or exceed team benchmarks.
Adaptability and willingness to work collaboratively and individually to achieve business outcomes.
Excellent interpersonal and listening skills.
Experience analyzing and summarizing data clearly and concisely.
Strong work ethic and attention to detail, accuracy, and quality.
Established track record of generating new business.
Ability to drive for long periods and sit or stand for extended periods while presenting to providers and hosting events.

Responsibilities

Build a broad referral base to support center growth.
Call on and visit potential referring providers, including pediatricians, neurologists, licensed psychologists, case managers, speech therapists, occupational therapists, hospital systems, schools, and daycares.
Increase local awareness of Centria and LSAA service offerings.
Research and attend local events, such as conferences, 5K events, and information events.
Join influencer groups to advertise center offerings.
Host events such as Autism Activity Days and movie events.
Engage employer benefit managers to become a preferred provider.
Work interdepartmentally to build the company brand.
Work with marketing to create and distribute company promotional materials.
Work with payor relations to increase direct referrals from payors.
Work with Clinical Directors to involve them in marketing efforts and understand their centers’ selling points.
Visit locations to evaluate aesthetics, including cleanliness, organization, and general appeal.
Perform other duties as needed.