Client Relations Director

K2 Services • Chicago, IL

9d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Are you a dynamic leader with a passion for shaping national workplace experiences that drive service, productivity, and client satisfaction? Do you excel in fast-paced, legal services environments where your expertise enhances Reception/Conference Services, IG, and Office Services? If so, we want YOU to join our team as a National Workplace Experience Manager supporting a leading law firm!

Requirements

• A strong background in Conference Services, Workplace Experience, Office Services or Legal Services within a high-performance environment.
• 5+ years of experience leading national teams, fostering employee engagement, and driving organizational success.
• Proven ability to build and maintain strategic client relationships, delivering solutions that enhance their business.
• Experience managing budgets, analyzing performance metrics, and optimizing workplace services for maximum efficiency.
• Proficiency in workplace technology and Microsoft Office to streamline processes and enhance outcomes.
• Exceptional communication, problem-solving, and leadership skills.
• Willingness to engage directly with clients and teams across various locations.

Responsibilities

• Oversee and inspire a high-performing team in the corporate space, fostering a culture of collaboration with business, continuous improvement, and excellence.
• Use knowledge of Hospitality and luxury experiences within these associated corporate services lines - reception, records, and office services to ensure all services are elevated and incorporate the above and beyond mentality
• Identify opportunities to enhance & expand services, streamline processes, and maintain top-tier service delivery.
• Serve as the trusted advisor for clients, understanding their evolving workplace needs and delivering tailored solutions that exceed expectations.
• Analyze financial metrics, manage budgets, and implement data-driven strategies that enhance profitability and operational success.
• Stay ahead of industry trends, introduce innovative workplace strategies, and collaborate with senior leadership to drive long-term success.

Benefits

• Respect
• Accountability
• Collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed