Client Relations Coordinator
About The Position
Client Relationship Coordinators are responsible for acting as a liaison between clients and ARL Bio Pharma. The position assists with account management, responds to sample inquiries, resolves complaints, and performs other tasks as assigned. This is an ideal job for a recent college graduate beginning their professional career and wanting to apply what they have learned. There is potential for promotion to Technical Sales after sufficient training and effective performance indicating an aptitude for developing relationships and problem-solving. The Company is subject to certain federal regulations and directives regarding a drug-free workplace, and all employees are subject to drug and alcohol testing, including random testing. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.
Requirements
- Bachelor's Degree from a four-year program
- Excellent personal relations skills
- Excellent written and verbal communication skills
- Strong organization, communication, and problem-solving skills
- Ability to present information or respond to inquiries from groups of managers, associates, and customers
- Proficient typing skills and PC literate
- Familiarity with Microsoft Office programs
- Dependable with strong attention to detail and accuracy
Nice To Haves
- Prior laboratory experience preferred
Responsibilities
- Be an advocate for our client base
- Liaison with internal departments to identify, research, and facilitate the resolution of customer concerns
- Set up and maintain client accounts
- Act as the liaison between clients and our labs
- Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures
- Maintain test catalog and other internal databases
- Assist clients with web portal navigation
- Assist accounting with pricing discrepancies and implement resolutions
- Perform data entry
- Assist accessioning with submission form interpretation
- Perform other duties as required to meet client needs
- Adherence to all ARL policies, procedures, protocols, and practices
Benefits
- 100% Company-paid Medical, Dental and Vision insurance
- Free lunch every day
- Company matching 401K retirement
- Gym Membership
- Generous Paid Time Off and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
