Client Relations Coordinator II - Behavioral Health & Mental Health Outcomes

UHS•Lewisville, TX

11d•Onsite

About The Position

Horizon Health is seeking a Client Relations Coordinator II to support its Behavioral Health Mental Health Outcomes (MHO) team at the National Support Center corporate office in Lewisville, Texas. This full-time, onsite position provides reactive, mid-level client support by answering standard to moderately complex questions and concerns. The role also provides administrative support for the client relations team, including distributing client communications and completing internal projects.

Requirements

High school diploma or GED.
1–3 years of related work experience required.
Experience in health-related and administrative fields required.
Excellent interpersonal, telephone, written, and customer relations skills.
Proficiency with Microsoft Office products.
Experience using a computer, phone, and copier/printer.

Nice To Haves

3–5 years of related work experience preferred.

Responsibilities

Respond to routine MHO client questions and concerns about system functions by phone, web meeting, or email, and route issues to the appropriate level of customer support.
Send standardized client communications about participation rates, upcoming deadlines, and system updates.
Coordinate with internal resources to deliver projects and support needs through in-person and digital communication and teamwork.
Coordinate new client setup in collaboration with team members and other resources.
Maintain documentation of client FAQs, feedback, and recommendations for system enhancements, ensuring data accuracy and security.
Provide administrative support for communications about company news, policies and procedures, customer value, and product and service offerings.
Ensure reports are posted correctly and on time.
Track client satisfaction and retention metrics in MHO client relations systems.
Perform other duties assigned or required for the position in the office setting.