Associate I, Client Relations Associate

First National Bank of Omaha•Grand Island, NE

9d•Onsite

About The Position

The Client Relationship Associate provides daily customer support and helps Financial Advisor teams manage their practices efficiently and effectively. Working closely with an Advisor team, the associate supports the delivery of advice, guidance, and investment solutions to help individuals create and maintain financial well-being. The role supports Advisory teams and customers with basic to comprehensive investment, insurance, and financial planning needs. The associate manages servicing for an assigned customer portfolio, supports customer onboarding, prepares and maintains transaction documentation, monitors account activity, and follows up to ensure accurate and timely completion of submissions. The role also documents client contacts, monitors account balances and cash needs, coordinates client reviews, assists with financial planning data collection and entry, and resolves outstanding account and service items in collaboration with Advisors. Additional duties include supporting marketing plans and client touchpoints, carrying out transactions, and complying with applicable bank policies, laws, FINRA and SEC regulations, and the bank’s BSA/AML Program. This position is anticipated to be onsite at the posted location. Work location may change based on business needs. Candidates must have unrestricted work authorization and must not require future sponsorship.

Requirements

Bachelor’s degree in Business Administration or a related field, or equivalent experience.
1–3+ years of experience in the investment or financial services industry.
Working knowledge of standard concepts and procedures in the area of expertise.
Excellent attention to detail and ability to review documents or information for errors or omissions.
Ability to deliver clear, articulate, and concise messages verbally and in writing.
Ability to create written documentation in various formats and styles for different audiences, and to develop clear presentations, documents, or standard reports.
Ability to identify problems, research contributing factors, and evaluate appropriate solutions.
Ability to identify opportunities for efficiency and process improvement.
Ability to work collaboratively and cohesively in a team environment.
Ability to listen attentively to customer needs and provide comprehensive solutions.
Understanding of and contribution to the intended customer experience of being helpful, easy, and personal.
Unrestricted work authorization; must not require future sponsorship.

Nice To Haves

FINRA Series 7 and 66 registrations, or Series 63 and 65 registrations.
State Life, Accident & Health, and Variable Contract insurance licenses.
Certifications or degrees such as AWMA, CRPC, or FPQP, or the ability to earn an accreditation.

Responsibilities

Manage daily servicing needs for an assigned customer portfolio and help the Advisory team identify customer needs and deliver solutions.
Maintain the new customer onboarding service model and standards.
Anticipate customer needs, recognize opportunities, and recommend appropriate Wealth Management support and services to the primary Advisor.
Prepare and maintain complete and accurate transaction documentation, and follow through on submissions to ensure timely completion.
Monitor account activity by reviewing and validating daily transactions.
Document client contacts, both written and verbal, to confirm discussions and actions.
Monitor account portfolios and notify Advisors about outstanding balances and anticipated cash needs.
Coordinate with Advisors to schedule and facilitate client reviews, while considering administrative risks associated with account administration.
Assist Advisors with financial planning, including data collection and entry.
Monitor and resolve outstanding client account and service items in collaboration with Advisors.
Meet regularly with Advisors to review account portfolios and coordinate administrative actions to support exceptional customer service.
Use functional and technical knowledge and analytical judgment to solve customer problems and identify solutions; engage internal or external resources for more complex needs.
Execute transactions in a timely manner.
Assist Advisors with planning, coordinating, and executing marketing plans and client touchpoints.
Promote professional, positive, and collaborative working relationships.
Comply with bank policy, applicable laws, FINRA and SEC regulations, and the bank’s BSA/AML Program.