Client Relations and Marketing Specialist

GA130•Atlanta, GA

6d•Hybrid

About The Position

This hands-on role combines client relations, sales, and marketing. While the primary focus is growing our commercial printing business, you'll also support marketing initiatives that promote our core consumer services. Marketing and sales experience are certainly positives, but they are not required. Above all else, this position is perfect for someone who genuinely enjoys working with people and helping businesses grow. Success in this position requires outstanding people skills, strong communication abilities, and a willingness to learn. This position is based primarily in our Buckhead location, where you'll work closely with the business owner. Some remote work is permitted and encouraged when appropriate.

Requirements

Attention to detail
Outstanding people skills
Strong written and verbal communication
Organization and time management
Problem solving
Professionalism and initiative

Nice To Haves

Marketing experience
Sales experience
Experience working with small businesses
Microsoft Office (especially Excel)

Responsibilities

Serve as the primary contact and caretaker for existing business relationships through proactive communication and a strong understanding of each client's needs.
Receive print orders, gather job specifications, prepare estimates and quotations, and document production requirements.
Coordinate the smooth hand-off of customer orders to production personnel, ensuring specifications, expectations, and deadlines are clearly communicated.
Deliver an exceptional customer experience that encourages repeat business and referrals.
Help grow company revenues by cultivating new customer relationships and identifying new business opportunities.
Network within the local business community to create awareness, develop relationships, and generate qualified leads.
Follow up with prospective customers, referrals, and existing contacts to convert opportunities into long-term clients.
Assist in planning and executing marketing initiatives that strengthen our commercial printing business and increase awareness of our core consumer services by: Creating promotional materials, digital campaigns, and social media content. Maintaining a consistent PostNet Atlanta brand across customer touchpoints. Tracking the effectiveness of marketing tactics and recommending improvements. Supporting local networking events and community outreach.
While this position focuses on client relations, sales, and marketing, there will be times when your assistance with other operational or administrative tasks is expected. A willingness to jump in and help wherever necessary is an important part of being on our team.