Client Relations and Calendaring Associate

eScribers

1d•$42,000 - $47,000•Hybrid

About The Position

eScribers is seeking a Client Relations and Calendaring Associate to join their Court Reporting Operations Department. This role is part of a remote team and is responsible for coordinating hearing schedules, managing client communications, maintaining accurate calendars, and providing administrative and operational support to ensure the efficient day-to-day operation of the department. This is a full-time remote position with a salary range of $42,000–$47,000 annually, based on experience. Candidates must be available to work 7:00 AM – 4:00 PM ET. Employees in the Phoenix, AZ area have the option to work from the local office.

Requirements

Minimum of one year of experience in administrative support, scheduling, client service, operations, or a related field; equivalent combinations of education and experience will be considered.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with a high level of accuracy and follow-through.
Self-motivated with the ability to work independently and with a sense of urgency.
Strong problem-solving skills and the ability to think strategically when resolving issues.
Ability to adapt quickly to changing priorities and business needs.
Excellent written and verbal communication skills, including strong spelling, grammar, and business writing abilities.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to type a minimum of 40 words per minute.

Nice To Haves

Preferred familiarity with legal terminology, court proceedings, hearing scheduling, or court reporting operations.

Responsibilities

Manage and maintain hearing calendars, ensuring scheduling accuracy and timely updates.
Coordinate hearing scheduling, rescheduling, cancellations, and confirmations with clients, court reporters, and internal teams.
Review next-day and recurring hearing schedules, identify conflicts, and communicate necessary updates.
Serve as a primary point of contact for client scheduling inquiries and hearing-related communications.
Respond to client, reporter, and internal inquiries via phone and email in a professional and timely manner.
Assign reporters and distribute hearing information as required.
Create, update, and maintain hearing records within scheduling and workflow systems.
Review, download, upload, and manage files within company workflow platforms.
Assist with client copy sales, estimates, and related administrative requests.
Monitor shared inboxes and prioritize urgent matters requiring immediate attention.
Maintain accurate records and data across scheduling, calendaring, and case management systems.
Participate in team meetings and collaborate with colleagues to resolve scheduling and operational issues.
Provide general administrative and operational support to the Reporting Department as assigned.
Assist with special projects, process improvements, and other departmental initiatives.