Client Relations Supervisor

K2 Services•Houston, TX

2d•$24•Onsite

About The Position

The Client Relations Supervisor is the daily support liaison between the client and Opensity Solutions. They are responsible for building strong client relationships, improving, or maintaining customer satisfaction through timely resolution of issues, providing service enhancement initiatives to the client, and taking accountability for problem resolution.

Requirements

2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Able to stand for extended periods of time
Works well in a fast-paced environment
Good listening and professional demeanor
Must be able to navigate clients of every professional level
Maintain an elevated level of professional appearance and demeanor
Client first mentality
Leads by example demonstrating self-confidence, energy, and enthusiasm
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication skills are necessary
Actively listen and identify both spoken and unspoken needs
Ability to use technology
Prioritizing, flexibility, adaptability

Responsibilities

Understand and run the day-to-day functions of their client portfolios against targets and metrics, including revenue, profitability, and compliance with corporate policy and procedures.
Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained.
Evaluate, design, and introduce new best practices in services, staffing, and technology on a regular basis.
Work with teams to create short- and long-term goals to ensure client expectations are met.
Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
Ensure site is tour ready; this includes proper signage and binders updated and site is neat, clean, and organized.
Produce weekly reports.
Participate in weekly leadership discussions.
Monitor staff time and attendance, dress code, and policies.
Provide on-going performance feedback versus objectives.
Determine training requirements and ensure that the necessary training is completed to enhance the skill base of employees in a timely manner.
Monitor meeting room reservations daily and provide support as needed.
Reach out to no shows to see if space is still needed. Release for others to book if not.
Maintain meeting rooms at the beginning and end of each day as well as between meetings. Wipe down tables, organize chairs, restock whiteboard markers, tissues, hand sanitizer, and any cables or chargers that are missing.
Maintain mobile workspaces and clean up as needed. At least 1x per week.
Resident workspaces, if applicable, to be neatly presented with chairs pushed in when unoccupied. No items should be cleaned out of these spaces.
Load and run the dishwasher as needed.
Wipe down tables and organize chairs.
Coordinate with Office Services for delivery of supply room and kitchen/pantry/refrigerator supplies in advance of inventory depletion.
Organize and restock all items upon arrival. To include cups, sleeves, sugar, coffee, snacks, pens, paper, notebooks, etc.
Meet and greet all incoming visitors and clients as they arrive.
Offer refreshments to visitors where appropriate and ensure they are comfortable.
Answer all inquiries from visitors or employees that cross the desk.
Enter all visitor lists received through email and meeting room system and input into building visitor system.
Direct visitors or clients to appropriate contact.
Assist with urgent requests such as guest wireless, mother’s room codes, etc.
Escorts to meeting rooms or host locations.
Provide tours where applicable.
Conduct Audit of Temporary Badges Daily
Enter required data into the tracker for temporary badge distribution.
Follow up on non-returned badges.