Client Relations Supervisor
About The Position
The Client Relations Supervisor at Opensity Solutions is responsible for overseeing daily on-site operations and ensuring exceptional client service delivery at a client office location. This role provides a range of administrative and operational support services, including copy, print, mail, hospitality, facilities, and receptionist functions. The Site Supervisor is responsible for supervising on-site employees, including assigning work, recruiting, training, and supporting the ongoing development of staff. This role plays a key part in maintaining service excellence, operational efficiency, and a strong client-facing service culture.
Requirements
- High School Diploma required
- Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to lift or move up to 40 lbs
- Ability to handle packages using carts with up to 75 lbs capacity
- Ability to stand, walk, bend, kneel, or sit for extended periods of time
Responsibilities
- Serve as the primary liaison between on-site employees and the client
- Maintain strong working relationships with client contacts to ensure service expectations are met
- Communicate service standards, capabilities, and delivery expectations to the client as needed
- Identify opportunities to improve service delivery and operational efficiency
- Supervise, assign, and delegate daily tasks to ensure productivity goals are met
- Recruit and participate in interviewing candidates for site-level positions
- Train, coach, and support employees to ensure consistent service performance
- Schedule staff to ensure coverage of operating hours while minimizing overtime
- Support employee development and foster a professional service environment
- Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support
- Ensure timely and accurate completion of service requests per client expectations
- Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas
- Support handling and distribution of mail, packages, and courier items
- Assist with basic facilities coordination such as office moves, equipment support, and workspace organization
- Assist management with tracking productivity and operational performance
- Collect and organize data for monthly reporting to leadership and clients
- Support monitoring of workflow efficiency and service quality standards
- Identify and escalate operational issues as needed
- Continuously look for opportunities to improve operational efficiency
- Recommend service enhancements to management and client contacts
- Support implementation of process improvements and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
