Client Relations and Account Manager

US720•Charleston, SC

15h

About The Position

As a Client Relations and Account Manager at AlphaGraphics, your primary role will be to increase the center’s overall sales and support the staff and client with projects. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Also, leading efforts in our new apparel product line.

Requirements

Account Management experience is preferred but not required
Knowledge of graphics and prepress a plus
Possesses a solid knowledge of MIS systems and order entry processes
Handles all communications with customers in a professional and respectful manner
Strong analytical skills (break projects into steps or sets)
Excellent writing and verbal skills
Professional appearance and decorum
Strong organizational and time-management skills

Responsibilities

Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
Maintains a professional appearance
Ensure all clients have a positive customer experience
Can easily provide customers with the benefits they will experience when using our products and services
Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
Captures customer’s specifics using “Job Analysis” questions
Asks probing questions
Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
Routinely resolves customer inquiries and complaints
Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
Maintains current pricing strategies and customer billing procedures
Assists on the Customer Service team
Assists in updating the client database
Assists marketing functions and inside production when requested
Follows up and manages Inbound Leads
Works on estimates with lead estimator
Follows up on targeted marketing campaigns
Keep customers informed regarding their job’s progress through the production process
Shows proficiency in regular use of CRM and MIS tools
Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Assists in implementing sales and marketing related to the Apparel line of products