Client Registration Representative

Center For Mental Health•Helena, MT

1d•Onsite

About The Position

Many Rivers Whole Health is hiring a full-time, non-exempt Client Registration Representative in Helena. The position provides administrative, scheduling, reception, and clerical support for outpatient behavioral health services. It serves as a key point of contact for clients, staff, and community members and helps maintain efficient clinic operations and accurate client records. The representative welcomes clients and visitors, supports scheduling and intake, verifies client information, and assists with billing and reimbursement processes. The role works closely with clinicians and administrative staff to support quality care and create a positive, welcoming experience. Wage: $16.61 per hour.

Requirements

High school diploma or GED.
One to two years of business coursework, office experience, or an equivalent combination of education and experience.
Strong customer service and interpersonal skills.
Excellent computer skills and proficiency with standard office technology.
Knowledge of general office procedures, filing systems, and administrative processes.
Strong attention to detail and organizational skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to communicate effectively verbally and in writing.
Ability to manage multiple priorities and work in a fast-paced environment.
Valid Montana driver's license, reliable transportation, and current vehicle insurance.
Must successfully pass background and motor vehicle record checks.

Nice To Haves

Experience working in a healthcare, behavioral health, or medical office setting.
Experience with appointment scheduling and client registration processes.
Familiarity with insurance verification and billing support functions.
Experience managing electronic records and document scanning systems.
Knowledge of behavioral health services and terminology.
Experience providing front-desk or receptionist services in a professional setting.

Responsibilities

Greet clients and visitors and provide exceptional customer service.
Verify client demographic, insurance, and payment information.
Schedule appointments and coordinate clinician calendars.
Support intake and follow-up procedures to ensure accurate billing and reimbursement.
Manage clinical records and securely handle confidential information.
Maintain client files, scan documents, and perform clerical duties.
Answer phones, route calls, take messages, and assist with client inquiries.
Assist with correspondence, reports, and other administrative documents.
Collect copayments and complete end-of-day closing procedures as needed.
Support coworkers and supervisors with administrative projects and office tasks.
Pull and maintain archived records when necessary.
Assist with basic office upkeep and maintain a welcoming environment.
Run occasional agency errands and assist with office operations.
Perform additional duties as assigned by leadership.