Client Registration Coordinator II

CommonSpirit Health•Loveland, OH

1d•Remote

About The Position

CommonSpirit Health at Home is a full-service, faith-based health care organization focused on helping patients recover in their own homes and improving the health of the communities it serves. The Client Registration Coordinator II helps ensure referrals are entered and payor information is verified, supporting the insurance process for home care and hospice patients. The role serves as an initial point of contact for referral sources, physicians, patients, caregivers, and other external customers, and works with location and corporate employees to ensure patient information is accurate for clinical services and monthly billing. Candidates must reside in one of the approved remote-worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, or WI.

Requirements

High school diploma or equivalent.
At least two years of customer service experience.
At least one year of relevant experience in a professional setting; reimbursement or insurance verification experience is preferred.
Ability to perform accurate account reconciliations.
Strong communication skills.
Reliable, responsible, and able to work as a team player.
Strong insurance payor verification skills.
Must reside in one of the approved remote-worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, or WI.

Nice To Haves

Associate degree or equivalent, or an equivalent combination of education and experience.
Professional experience in reimbursement or insurance verification.

Responsibilities

Serve as an initial service ambassador to referral sources, physicians, patients, caregivers, and other external customers, providing high-quality service.
Enter, verify, and maintain information about new patients in applicable software programs.
Process private insurance verifications and verify eligibility for Medicare, Medicaid, third-party payers, and other payers.
Complete accurate and timely patient registration for home care and/or hospice, including demographic information, payor information, and service needs.
Work with location and corporate employees to ensure initial patient information is correct for clinical services and monthly billing.
Answer insurance questions from home health staff by telephone and email.
Respond promptly to coordinators’ and other staff members’ requests for information.
Communicate effectively and courteously with referral sources, patients, family members, and staff.
Interact professionally and effectively with management staff to facilitate problem resolution.
Consult management about concerns or matters outside the role’s authority.
Maintain confidentiality of departmental information.
Perform other duties as assigned.