Client Registration Coordinator II

CommonSpirit Health at Home•Miami Township, OH

2d•$17 - $24•Remote

About The Position

CommonSpirit Health at Home is a full-service, faith-based health care organization focused on providing care in patients’ homes and improving the health of patients and communities. The Client Registration Coordinator II helps ensure referrals are entered and payor coverage is verified, while supporting team members with the insurance process. The role serves as an initial point of contact for referral sources, physicians, patients, caregivers, and other external customers, and supports accurate registration and information maintenance for home care and hospice services.

Requirements

Must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, or WI.
High school diploma or equivalent.
Minimum of two years of customer service experience.
One year of relevant experience in a professional setting, preferably in reimbursement or insurance verification.
Ability to perform accurate account reconciliations.
Strong communication skills.
Reliable, responsible, and a team player.
Strong insurance payor verification skills.

Nice To Haves

Associate degree or equivalent, or an equivalent combination of education and experience.
Professional-setting experience in reimbursement or insurance verification.

Responsibilities

Serve as an initial service ambassador to referral sources, physicians, patients, caregivers, and other external customers.
Enter, verify, and maintain new-patient information in applicable software programs.
Process private insurance verifications and verify eligibility for Medicare, Medicaid, third-party payers, and other payers.
Complete accurate and timely registration of patients for home care and/or hospice, including demographic information, payor information, and service needs.
Coordinate with location and Corporate employees to ensure initial patient information is correct for clinical services and monthly billing.
Answer insurance questions from home health staff by telephone and email.
Respond promptly to coordinators’ and other staff members’ requests for information.
Communicate effectively and courteously with referral sources, patients, family members, and staff.
Interact professionally and effectively with management staff to facilitate problem resolution.
Consult management about concerns or matters outside the role’s authority.
Maintain confidentiality of departmental information.
Perform other duties as assigned.