Apple Client Platform Engineer (Remote, US)

Alectrona•Austin, TX

55d•$95,000 - $165,000•Remote

About The Position

Alectrona is seeking a Client Platform Engineer to lead professional services engagements for organizations running Apple at scale. This role involves designing management platforms, building new components, and providing honest assessments of feasibility. The team operates remotely across multiple time zones, with expectations for occasional in-person meetings, conference presentations, and active team participation. The engineer will be responsible for designing, deploying, and handing over Apple management platforms including MDM, identity, patching, and security tooling, as well as their integrations. They will own services engagements end-to-end, managing their own time and projects with flexibility and autonomy. The role also involves solving escalated technical problems, understanding software development concepts for automation and API integrations, and challenging customers on production viability. Additionally, the engineer will run scoping calls, support managed services customers, provide technical support, mentor colleagues, and contribute to the development of new products and services. All responsibilities must be performed in alignment with the company's core values, mission, and ethical standards, promoting a respectful, innovative, and inclusive workplace.

Requirements

Expert in Apple management and knows the rest of IT well enough to work across the whole stack a customer runs.
Deep experience managing Apple devices in a variety of types of environments. This means complex management beyond help desk support and basic engineering
Solid hands-on expertise in at least two enterprise Apple device management platforms, and the ability to pick up the others fast. Our work spans Jamf Pro, Microsoft Intune, Omnissa Workspace ONE, Fleet, Iru (formerly Kandji), Addigy and Mosyle.
Command of the Apple management stack itself, not just one vendor’s console: this includes an understanding of the MDM protocol, Declarative Device Management, Automated Device Enrollment and Apple Business, APNs, configuration profiles, TCC and PPPC, FileVault, code signing and notarization, Platform SSO, etc.
Experience migrating fleets between platforms, and a solid understanding of what each vendor does well and where another solution might be stronger.
Familiar with more than just using basic shell scripts. Confidence in writing your own Shell scripts and troubleshooting code at a minimum.
Use AI to accelerate and complement your code, not as a wholesale replacement.
Using git, participating in code review, leveraging CI, and testing and packaging are part of how you work, not something another team does for you.
You leverage APIs, webhooks, and automation workflows to complete tasks and build processes that scale.
IP networking: familiar with TCP/IP, DNS, DHCP, routing, 802.1X, VPN, proxies and TLS inspection.
Server and identity administration: supporting Platform SSO, WebAuthn, Entra ID, Okta, Google Workspace, Active Directory, SAML, OIDC, SCIM, Kerberos, and certificate authorities.
Security and compliance: CIS Benchmarks, NIST 800-53, SOC 2, ISO 27001, endpoint detection tooling, vulnerability management, and how each of these applies to securing Macs in production.
Experience and confidence delivering paid professional services or consulting to external customers.
You are comfortable actively leading and training customers on implementing configuration changes when we aren't provided direct access to systems.
Experience and confidence in supporting end users and small businesses in our managed services operation.
You explain complex technical work to people who do not share your background, in writing and out loud.
You participate in discovery, kickoff, and project scoping calls as the engineering voice; ask good questions and translate client context into technical decisions.
You have the confidence to stand up for what's right, whether it's about a technical best practice or just common sense. You challenge your customer to think differently and maintain trust in our recommendations.
You stay steady when a project goes sideways, the workload swings, or a customer is unhappy.
Fluent English language proficiency (required).
Four-year degree, or the equivalent in experience and knowledge. We understand these skills don't come from higher education alone.

Nice To Haves

Swift, Python, Go or other experience is a plus.
Appreciated, but not required; however, you should have the skill to obtain any or all of these certifications quickly: Apple Certified IT Professional, Jamf Certified Expert (400), Microsoft MD-102, CompTIA Network+ and Security+, CISSP. If you don't have certs, you will be expected to obtain them in the first few months of employment.

Responsibilities

Design, deploy, and hand over Apple management platforms: MDM, identity, patching, security tooling, and the integrations that tie them together.
Own services engagements end to end in accordance with our company values. You scope the work, plan it, run it, document it, and close it out.
Solve the problems that get escalated after everyone else has tried. Packet captures, log spelunking, protocol-level MDM debugging, troubleshooting undocumented behavior in macOS.
Understand software development concepts: automations, integrations against vendor APIs, custom agents, deployment tooling.
Challenge customers when their plan will not survive production. Arguing for a better approach is part of the job, and you have to do it well enough to keep the relationship.
Run scoping calls. Uncover the business driver behind the request, and then explain what the work will take in plain language.
Support our small and medium business managed services customers alongside the rest of the Alectrona team.
Provide technical support and guidance to our managed services customers, including properly recording notes, updating documentation, and resolving tickets within SLA targets.
Mentor other engineers and colleagues to raise the standards and help everyone learn.
Shape new products and services. Alectrona builds its own software, and the ideas come from the field.
Perform all job responsibilities in alignment with the core values, mission and purpose of the organization.
Adhere to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.
Support and promote a positive, inclusive workplace where the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and expressed in our work.