Client Payment Relationship Manager
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Serve as the lead primary relationship manager for a portfolio of large corporate clients, partnering with treasury, payments, and service teams to deliver an exceptional client experience. This role is responsible for monitoring payment performance, identifying trends, and risks across multiple data sources, and translating insights into actions that improve client outcomes, operational efficiency, and revenue retention. The individual will lead regular client reviews, address complex payment issues, coordinate cross-functional resolution efforts, and provide proactive recommendations on payment capabilities, process optimization, and performance improvement. Key responsibilities include building trusted executive-level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives, and identifying opportunities to deepen client engagement through consultative problem solving and data-driven insights.
Requirements
- Proven experience managing relationships with clients for payment products, programs and services.
- 8-10 Years of relevant experience
- Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources.
- Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes.
- Advanced analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
- Excellent verbal and written communication skills, including the ability to present insights and recommendations to senior client stakeholders.
- Demonstrated ability to coordinate across product, operations, technology, and service teams to resolve issues and drive results.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and client commitments in a fast-paced environment.
Nice To Haves
- Experience with treasury management, commercial payments, merchant services, or receivables/payables solutions.
- Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs.
- Experience developing client performance dashboards, executive business reviews, and actionable management reporting.
- Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies.
- Knowledge of payment operations, implementation processes, and service-level performance management.
- Coding skills
- Bachelor's degree in business, finance, economics analytics or a related field.
Responsibilities
- Serve as the lead primary relationship manager for a portfolio of large corporate clients, partnering with treasury, payments, and service teams to deliver an exceptional client experience.
- Monitor payment performance, identify trends, and risks across multiple data sources.
- Translate insights into actions that improve client outcomes, operational efficiency, and revenue retention.
- Lead regular client reviews.
- Address complex payment issues.
- Coordinate cross-functional resolution efforts.
- Provide proactive recommendations on payment capabilities, process optimization, and performance improvement.
- Build trusted executive-level relationships.
- Analyze payment volumes and service metrics.
- Prepare client-facing performance reporting.
- Track service commitments.
- Escalate and resolve issues.
- Support onboarding and change initiatives.
- Identify opportunities to deepen client engagement through consultative problem solving and data-driven insights.
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Annual discretionary award based on individual performance, line of business performance, and overall company success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
