Client Relationship Manager

Invesco Ltd. • Denver, CO

1d • $120,000 - $129,000 • Hybrid

About The Position

The role: As a Client Relationship Manager (CRM) for the Retirement, Insurance, and Subadvisory channel, you will deliver high-quality client service across the full client lifecycle, with a focus on Defined Contribution and Insurance home office relationships. You will collaborate with a team to support day-to-day client needs and ensure a seamless client experience. Success in this role requires developing a strong understanding of Invesco’s investment, operational, and service capabilities to effectively diagnose and resolve client issues. You will partner cross-functionally with sales, investments, product, marketing, operations, finance, legal, and compliance teams to support complex client needs. Additionally, you will help drive client engagement initiatives and strategic projects aimed at continuously enhancing the overall client experience.

Requirements

• 5–7+ years of asset management experience across client relationship management, client servicing, and project management, with strong investment management acumen
• Demonstrated client service excellence, including responsiveness, issue resolution, root cause analysis, and process improvement
• Bachelor’s degree required; Series 7 and 63 licenses required
• Proven ability to manage complex client relationships, understand client expectations, and deliver solutions aligned to firm capabilities and services
• Strong accountability and ownership mindset, with the ability to influence and collaborate effectively with internal stakeholders
• Excellent interpersonal, relationship-building, and communication skills (written and verbal), with strong attention to detail, analytical thinking, and problem-solving ability
• Highly organized, proactive, and results-driven, with the ability to plan, multitask, prioritize workloads, meet deadlines, and adapt in a fast-paced environment
• Proficiency in Salesforce and Microsoft Office (Outlook, Word, Excel, PowerPoint), with the ability to operate effectively in a highly regulated environment and ensure full compliance with policies and procedures

Nice To Haves

• CIMA, CFA, or CFP preferred

Responsibilities

• Serve as the central point of contact by quarterbacking day-to-day client activity, proactively managing relationships, and fostering long-term partnerships
• May act as primary sales contact for tier-two retirement partners, focusing on service delivery while identifying opportunities to strengthen relationships
• Maintain ongoing, high-touch engagement with Senior Strategic Account Managers, Investment Due Diligence teams, and clients to understand needs and support growth
• Support pre- and post-sale activities, including RFP processes, presentation development, and identifying new opportunities alongside account teams
• Partner cross-functionally (legal, compliance, trading, product, etc.) to advocate for clients and coordinate operational needs and deliverables
• Execute core client service responsibilities, including timely inquiry response, issue resolution, third-party requests (auditors/consultants), and adherence to internal procedures, contractual terms, and eligibility requirements
• Prepare and deliver monthly, quarterly, and annual client materials for reporting, due diligence, and contract renewals, while ensuring compliance standards are met
• Communicate and escalate key client issues, participate in business and regulatory initiatives, travel for client engagement, and drive continuous team improvements across training, infrastructure, and efficiency

Benefits

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level