Client Payment Manager

Family Partnerships of Central Florida • Maitland, FL

9d • Onsite

About The Position

The Client Payment Manager is responsible for the day-to-day management and oversight of client payment processing functions across Family Partnerships of Central Florida (FPCF). Reporting to the Director of Client Payment Management, this role ensures the accurate, timely, and compliant processing of client-driven payments utilizing state and federal funding sources. This position serves as a key operational leader and subject matter expert in client payments, supporting programs including foster care, adoption, independent living, and other client service areas. The Client Payment Manager is responsible for supervising payment processes, ensuring adherence to documentation and eligibility requirements, resolving discrepancies, and supporting continuous quality improvement and audit readiness.

Requirements

• Experience client payment or eligibility processing, financial operations, or related administrative functions.
• Experience working with state and/or federal funding sources and compliance requirements.
• Strong written, verbal, and interpersonal communication skills.
• Strong computer skills, including the use of spreadsheets, reports, dashboards, and financial tracking tools.
• Experience working in child welfare, human services, healthcare, or another highly regulated environment.
• Valid Driver’s License required.
• Associate’s degree required.
• Minimum five (5) years relevant experience.

Nice To Haves

• FSFN/SACWIS / CCWIS experience preferred.

Responsibilities

• Oversee and perform the entry, validation, and reconciliation of client services payments, stipends, and related transactions in FSFN / SACWIS / CCWIS or associated systems. Ensure payments are processed accurately and within required timelines.
• Coordinate daily workflow and priorities for client payment activities. Serve as a central point of contact for payment-related inquiries across programs, Finance, and administrative teams.
• Research, analyze, and resolve payment discrepancies. Monitor trends, identify root causes, and implement corrective actions.
• Partner with Information & Eligibility, Finance, Case Management, Adoption, Licensing, and Independent Living teams.
• Perform validation sampling, file reviews, and support audit preparation activities.
• Generate and review operational reports related to payment processing and discrepancies.
• Assist in maintaining policies and procedures to ensure compliance.
• Provide guidance and training to team members and stakeholders.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree