Client Patient Liaison, ER
About The Position
ER Liaison / Veterinary Assistant Make a meaningful impact by supporting both pets and their families during emergency visits. As an ER Liaison / Veterinary Assistant at Veterinary Specialty Hospital North County (VSHNC), you'll combine exceptional client service with veterinary support, serving as the communication bridge between pet owners and our Emergency & Critical Care team. If you thrive in a fast-paced environment, enjoy helping people, and have strong veterinary client service skills, we'd love to hear from you. Veterinary Specialty Hospital North County (VSHNC), part of Ethos Veterinary Health, is a leading specialty and emergency hospital serving North San Diego County. Our collaborative team of emergency veterinarians, specialists, Registered Veterinary Technicians, and support professionals is dedicated to providing exceptional patient care while delivering an outstanding client experience. As an ER Liaison / Veterinary Assistant, you'll play an essential role in supporting efficient emergency department operations while providing compassionate guidance to clients during stressful situations.
Requirements
- High school diploma or equivalent.
- Previous veterinary client service, veterinary assistant, or emergency hospital experience preferred.
- Strong client service and communication skills.
- Experience reviewing treatment estimates and collecting payments.
- Proficiency using Practice Information Management Systems (PIMS); ezyVet experience is a plus.
- Excellent organizational skills and attention to detail.
- Ability to multitask and remain calm in a fast-paced emergency environment.
- A collaborative mindset and commitment to exceptional client and patient care.
Nice To Haves
- ezyVet experience is a plus.
Responsibilities
- Serve as the primary liaison between pet owners and the Emergency & Critical Care team.
- Welcome clients and provide updates throughout the emergency visit.
- Review treatment plans and financial estimates with clients.
- Collect payments and deposits while assisting clients with financing options when appropriate.
- Coordinate communication between veterinarians, technicians, and client service teams.
- Support emergency patient intake and assist with client check-in and documentation.
- Enter and maintain accurate patient and client information within the Practice Information Management System (PIMS).
- Assist with patient flow and coordinate exam room readiness.
- Prepare and review client paperwork and treatment documentation.
- Maintain accurate records and support charge capture throughout the patient visit.
- Provide exceptional customer service while maintaining professionalism and empathy.
- Contribute to a positive, collaborative hospital culture.
Benefits
- health insurance (medical, dental, vision)
- retirement benefits
- paid time off (including sick leave and vacation)
- short-term and long-term disability
- life insurance
- Competitive compensation based on experience and skill set
- Flexible Spending Accounts (FSA)
- 401(k) with employer contribution
- Paid vacation and sick leave
- Continuing Education (CE)
- VetBloom continuing education access
- professional development opportunities
- Employee Assistance Program (EAP)
- wellness resources
- Uniform allowance
- Career advancement opportunities within Ethos Veterinary Health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
