Client Operations Manager (14 Month Contract)

Loblaw Companies Limited • Toronto, ON

7d

About The Position

The Client Operations Manager is an organized and detail-oriented professional responsible for overseeing the successful execution of campaigns. They serve as the primary liaison between clients and internal teams, ensuring seamless collaboration, high-quality service, and measurable results. Please note that this is a 14 month contract opportunity

Requirements

• 5+ years’ experience of client relationship management and strategic account planning in digital media.
• Previous experience working with clients and agencies.
• Experience using CRM systems (i.e. Jira, Salesforce)
• Strong project management skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly and concisely.
• Collaborative and adaptable nature, with the ability to work successfully with cross-functional teams.
• Detail-oriented, highly organized, and analytical.
• Resourceful, self-starter and proactive.
• High proficiency in computer applications such as GSuite and Microsoft suite of Outlook, Excel, Word, PowerPoint and Teams.
• Related experience in University or College in Media, Marketing, Business, or related field.

Responsibilities

• Build and maintain trusted relationships with clients by guiding them through campaign processes, providing top-tier service, and ensuring alignment with their business objectives.
• Oversee end-to-end campaign execution, managing multiple work streams, coordinating stakeholders, and ensuring timely and high-quality deliverables.
• Act as the main point of contact for clients and internal teams, facilitating communication, setting expectations, and proactively addressing challenges.
• Develop and manage project timelines, ensuring deadlines are met while keeping campaigns within budget and aligned with client expectations.
• Identify potential risks or roadblocks in campaign execution and develop proactive solutions to maintain smooth operations.
• Work closely with sales and operational teams to ensure alignment and seamless campaign execution.
• Continuously assess and refine internal processes to improve efficiency, enhance client experiences, and support business growth.

Benefits

• progressive careers
• comprehensive training
• flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree