Client Operations Internship (Fall Semester)

Live Nation Entertainment • Washington, DC

1d • $16 - $18 • Hybrid

About The Position

Ticketmaster's Field Support Operations team is seeking a highly motivated, organized, and enthusiastic student to intern within the live entertainment industry. This internship offers exposure to clients such as concerts, professional sports teams, university athletics, and performing arts. As a Client Operations Intern, you will develop operational and project management skills while gaining real-world experience. The role focuses on the day-to-day operational support for Ticketmaster's wide client base, ensuring quality support, product adoption, and results.

Requirements

• Currently enrolled in an accredited college, university, or trade school.
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 25 hours per week.
• Must have some availability to work evenings, weekends, and holidays.
• Be detail-oriented.
• Eager to learn and be proactive with new tasks.
• The ability to always conduct yourself in a professional manner.
• The ability to learn and absorb at a fast pace.
• High proficiency in MS Office, particularly Excel.
• Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

Nice To Haves

• Working toward a degree in Sports/Event Management, Marketing, or Communications is preferred.

Responsibilities

• Develop a client-centric mentality.
• Monitor key product usage to assist in the creation of area best practices.
• Shadow and assist at a client box office to understand venue operations.
• Understand the needs of small and large clients.
• Learn how to apply operational skills and tactics towards events and onsales.
• Assist with checking client event submissions and event changes.
• Develop and observe presentation skills.
• Learn operational/metric tracking techniques.
• Understand and assist in the execution of event onsales or reports for clients.
• Understand the necessity of detailed product analytics.
• Develop competencies in planning management.
• Work with clients and staff to develop strong communication skills.
• Provide major event support, including assisting with venue access control.
• Become familiar with ticketing software programs.
• Gain substantial knowledge into Access Control and reporting programs.
• Develop planning, organizational, and time management skills.
• Increase knowledge of computer skills and technology.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed