Client Operations Internship (Fall Semester)

Ticketmaster • Washington, DC

1d • $16 - $18 • Hybrid

About The Position

Ticketmaster's Field Support Operations team is seeking a motivated, organized, and enthusiastic student for an internship focused on client operations within the live entertainment industry. This role offers exposure to clients such as concerts, professional sports teams, university athletics, and performing arts. The internship aims to develop operational and project management skills while providing real-world experience in live entertainment ticketing. The focus will be on day-to-day operational support for a diverse client base, ensuring quality support, product adoption, and client results.

Requirements

• Currently enrolled in an accredited college, university or trade school.
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 25 hours per week.
• Must have some availability to work evenings, weekends and holidays.
• Be detail oriented.
• Eager to learn and be proactive with new tasks.
• The ability to always conduct yourself in a professional matter.
• The ability to learn and absorb at a fast pace.
• High proficiency in MS Office, particularly Excel.
• Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

Nice To Haves

• Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred.

Responsibilities

• Develop a client-centric mentality.
• Monitor key product usage to assist in the creation of area best practices.
• Shadow and assist at a client box office to understand venue operations.
• Understand the needs of small and large clients.
• Learn how to apply operational skills and tactics towards events and onsales.
• Assist with checking client event submissions and event changes.
• Develop and observe presentation skills.
• Learn operational/metric tracking techniques.
• Understand and assist in the execution of event onsales or reports for clients.
• Understand the necessity of detailed product analytics.
• Develop competencies in planning management.
• Work with clients and staff to develop strong communication skills.
• Support major events, including assisting with venue access control.
• Become familiar with ticketing software programs.
• Gain substantial knowledge into Access Control and reporting programs.
• Develop planning, organizational, and time management skills.
• Increase knowledge of computer skills and technology.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Benefits

• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Insight into budgeting in regards to overtime and Travel/Entertainment.
• Learning new Ticketmaster Product and learning from the staff in product adoption and training.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree