Contact Center Internship - 2026 Fall Semester

Arbella Insurance Group•Quincy, MA

5d•$17 - $18•Onsite

About The Position

Arbella Insurance Group is a leading insurer in the Northeast, committed to attracting and retaining top talent. Our Total Rewards package includes competitive salaries, generous benefits, incentive programs, work/life programs, personal and professional development opportunities, flexible work arrangements, and a free shuttle service to the Quincy Adams T station. We believe in investing in our employees and fostering growth. This internship offers classroom and on-the-job training, mentorship, and the opportunity to work in Customer Service or the Claim Service Center within the Operations Department. Interns will handle general customer inquiries via inbound calls, work distribution, and job shadowing to understand Operations. Full-time positions may be available post-internship based on business needs and performance.

Requirements

Strong attention to detail along with time management skills needed.
Quick learner with sound technical aptitude.
Works well independently as well as within a team.
Basic computer skills.
Ability to multi-task and work in a fast-paced environment.
Desire for permanent employment if good fit

Responsibilities

Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
Performs an array of tasks including using care and compassion to guide customers through billing, policy and claim related inquiries.
Researches and analyzes policy/billing/claim activity and proactively identifies solutions to resolve customer inquiries.
Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
Performs other related work as required or requested.