Client Operations Coordinator

Tutu School Sacramento

50d•$20 - $22•Remote

About The Position

Tutu Collective Inc., a franchisee of Tutu School, is seeking a Client Operations Coordinator to support its 11 locations across California, New York, and Connecticut. This role is responsible for ensuring an exceptional client experience through communication, marketing, and operational support. The ideal candidate is highly organized, proactive, and dedicated to outstanding service.

Requirements

Strong written and verbal communication skills with a warm, friendly, and professional tone.
Comfortable using AI and integrating AI into daily workflow.
Highly organized with exceptional attention to detail.
Ability to multitask, problem-solve, and remain calm under pressure.
Social media familiarity, particularly in community management.
Customer service experience and a passion for elevating the client journey.
Proactive, resourceful, and committed to a “make it right” mentality.
Must be located in California, Connecticut, Iowa, Minnesota or New York to apply.

Nice To Haves

Ballet or dance experience is a plus but not required.
Experience with CRMs, email marketing tools, or workflow systems preferred.
Preference given to candidates located near the Bay Area specifically Belmont, Redwood City, Sunnyvale, San Jose and South San Jose for occasional in-person assistance.

Responsibilities

Serve as a primary point of contact for clients via email, phone calls, and text messages.
Maintain the Tutu tone communication approach with a focus on 100% client satisfaction.
Ensure all communication is on-brand, accurate, and aligned with Tutu School values.
Manage and track communication workflows to ensure all client touchpoints are executed appropriately.
Collect and communicate client feedback to management to help strengthen systems, identify gaps, and enhance the overall client experience.
Work to convert and retain clients acquired from events, trials, and promotional opportunities.
Oversee CRM organization, data accuracy, and contact management.
Create, schedule, and follow up on communication campaigns—including emails, reminders, and automations—ensuring workflow aligns with the customer journey.
Become the subject matter expert on ClassBug, including reporting, tracking, administrative functions, and event/camp management.
Ensure the website, ClassBug, and CRM are integrating correctly and communicate any issues or disrupted workflows.
Assist with studio marketing initiatives, including sending marketing emails, texts, and distributing other materials.
Support event-related communication, promotions, and follow-up strategies to increase conversion and participation.
Helping with onsite events such as preparing materials, networking with families/community members, and showcasing the Tutu School brand.
Monitor and respond to all Google Reviews in a timely, brand-appropriate manner.
Monitor and respond to direct messages, comments, and community interactions across social platforms.
Assist with scheduling posts, stories, and reposting relevant content to support engagement and studio visibility.
Assist with securing teacher substitute coverage—sometimes with minimal notice—while maintaining strong communication between Regional Directors, Studio Managers, and teaching teams.
Maintain high-level cross-department communication to ensure smooth daily operations.
Help maintain a well functioning studio including but not limited to inventory, merchandising, ordering supplies, general cleaning, etc.
Responsible for achieving set metrics and sales goals for the role including but not limited to phone calls, response times, etc.