Client Operations Business Transformation and AI Lead

SOLVENTUM•Remote - Maryland, MD

10d•$143,200 - $196,900•Remote

About The Position

Solventum is a new healthcare company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges. We pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. As Business Transformation and AI Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will lead the end-to-end lifecycle of AI-powered solutions, from opportunity assessment and business case development through deployment, monitoring, and continuous improvement. You will translate business needs into scalable AI-enabled workflows with clear KPIs, ROI models, success metrics, and operational standards. You will partner across product, engineering, data science, and operations teams to redesign processes, reduce manual effort, and improve customer and business outcomes. You will establish governance for model performance, compliance, responsible AI practices, and workflow quality to ensure reliable and ethical use of AI solutions. You will drive stakeholder alignment, adoption, training, and change management while fostering a culture of innovation, operational excellence, and continuous improvement.

Requirements

Bachelor’s Degree or higher AND seven (7) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment OR High School Diploma/GED AND fourteen (14) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment
Strong understanding of AI technologies including LLMs, NLP, machine learning, RPA, and predictive analytics
Experience with workflow and automation platforms such as ServiceNow, Salesforce, UiPath, Power Automate, or similar technologies
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Demonstrated ability to translate business requirements into technical specifications, process maps, and scalable operating models
Strong analytical, problem-solving, communication, and stakeholder management skills with a data-driven mindset
Familiarity with change management frameworks such as Prosci, ADKAR, or similar methodologies
Familiarity with Scaled Agile Framework (SAFe)
Experience leading AI transformation initiatives in enterprise, software, or complex operational environments
Background in knowledge management, technical writing, business or support operations, and training development
Lean, Six Sigma, BPM, or related process improvement certification
Experience with cloud platforms such as Azure, AWS, or GCP and familiarity with data pipelines
Understanding of AI governance, model monitoring, and responsible AI principles

Responsibilities

Lead the end-to-end lifecycle of AI-powered solutions, from opportunity assessment and business case development through deployment, monitoring, and continuous improvement.
Translate business needs into scalable AI-enabled workflows with clear KPIs, ROI models, success metrics, and operational standards.
Partner across product, engineering, data science, and operations teams to redesign processes, reduce manual effort, and improve customer and business outcomes.
Establish governance for model performance, compliance, responsible AI practices, and workflow quality to ensure reliable and ethical use of AI solutions.
Drive stakeholder alignment, adoption, training, and change management while fostering a culture of innovation, operational excellence, and continuous improvement.
Comply with corporate policies, procedures and security standards while performing assigned duties.