Client Operations and Inventory Manager (3PL/eCommerce)

NA Freight Forwarding Inc•Mississauga, ON

4d•Onsite

About The Position

The Manager of Client Operations & Inventory is responsible for leading the execution and performance of client inventory operations within a multi-client 3PL warehouse environment. This role ensures the accurate and timely flow of inventory, orders, receipts, reporting, and client communication while supporting operational efficiency and service excellence. Working collaboratively with warehouse operations and cross-functional teams, the manager oversees inventory control processes, supports day-to-day execution, and leads a team of inventory coordinators to ensure client requirements and operational standards are consistently achieved. The role is responsible for identifying opportunities to improve processes, strengthen operational performance, and enhance the client experience through proactive problem-solving, accountability, and continuous improvement.

Requirements

Post-Secondary Education, preferably in Supply Chain, Logistics, Business Administration or related field
5+ years of experience in a 3PL, warehousing or distribution environment
Experience in client-facing operations, account management or logistics coordination
Proven background in inventory control, cycle counting and discrepancy resolution
Prior experience leading or supervising a team in a fast-paced operational setting
Strong working knowledge of WMS systems, inventory management and order flow processes
Demonstrated ability to manage priorities, escalations, and service levels in a multi-client environment
Proficiency in Microsoft Excel and reporting tools
Analytical: Solid understanding of mathematic basics with the ability to problem-solve
Accuracy: Strong attention to detail and ability to provide accurate reporting to management
Communication: Effective verbal and written communication with clients and internal departments
Leadership: Proven abilities in providing guidance and support to ensure performance measures are consistently being achieved
Organization: Strong organization skills to plan effectively as well as handling changing priorities
Problem Solving: Demonstrated abilities in critical thinking and problem-solving in a fast-paced environment

Nice To Haves

Experience driving process improvements and operational efficiencies is an asset

Responsibilities

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
Live company core values and support a well-organized, respectful, and service-focused work environment.
Direct, prioritize, and monitor the team responsible for inbound receipts, order processing and outbound shipment coordination.
Ensure team outputs are accurate, timely, and aligned with client requirements and service level expectations.
Provide guidance and support to resolve day-to-day operational challenges.
Provide coaching, direction and performance management to direct reports, including inventory control personnel.
Foster accountability, accuracy, and strong operational discipline within the team.
Partner with warehouse operations to align priorities and support efficient daily execution.
Coordinate client requirements and operational updates with warehouse teams.
Oversee cycle counts, inventory audits, and inventory control activities.
Maintain inventory accuracy through effective monitoring, investigation, and follow-through.
Support the timely and accurate flow of orders, receipts, inventory transactions, and reporting.
Monitor operational performance and support resolution of inventory or order-related issues.
Ensure accuracy and integrity of data within WMS and reporting systems.
Identify opportunities to improve workflow efficiency and operational consistency.
Collaborate with cross-functional partners and teams to implement process improvements and operational best practices.
Maintain and support standard operating procedures (SOPs) and process documentation.
Build and maintain strong client relationships through consistent communication and operational support.
Ensure client requirements and service expectations are clearly understood and executed across the team.
Review client reporting and operational data to monitor trends, accuracy, and performance.
Monitor key performance indicators (KPIs) including order accuracy, inventory accuracy, and turnaround times.
Support continuous improvement initiatives that enhance operational performance and client experience.
Serve as the primary point of contact for client operational escalations and service-related concerns.
Ensure operations are executed in alignment with company standards and client requirements.