3PL Manager

Focus • Homer Glen, IL

1d

About The Position

The 3PL Manager is responsible for overseeing the full lifecycle of high-end furniture logistics, from receiving manufacturer shipments to managing the final "White Glove" home delivery. This role acts as the bridge between national accounts (retailers) and the local delivery teams. The company emphasizes "Scan Discipline" and requires strict damage-inspection protocols for non-conveyable, oversized furniture. The manager must ensure delivery teams are trained in specific assembly and installation standards for luxury furniture and provide real-time updates to 3PL clients on inventory, transit times, and delivery completion. Key performance indicators include Damage Ratios, On-Time Delivery %, and Warehouse Throughput.

Requirements

• 3–5 years in warehouse management, specifically within 3PL or Furniture Logistics.
• Proficiency in WMS (Warehouse Management Systems) and routing software.
• Deep understanding of OSHA standards and DOT regulations for local delivery fleets.

Nice To Haves

• Knowledge of furniture repair or "deluxing" (pre-delivery inspection).

Responsibilities

• Oversee the scanning and tracking of high-value freight.
• Implement and enforce strict damage-inspection protocols upon receipt of non-conveyable items.
• Act as the primary point of contact for 3PL clients, providing real-time updates.
• Direct daily activities including labor scheduling, dock management, and supervision of "Scan Discipline".
• Ensure delivery teams are trained in Metropolitan's specific assembly and installation standards for luxury furniture.
• Monitor and track KPIs including Damage Ratios, On-Time Delivery %, and Warehouse Throughput.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed