Manager, Client Strategy Solutions, 3PL

Knipper HEALTH•,

1d•Onsite

About The Position

Manager, Client Strategy and Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings. This individual will work to grow existing customer accounts and is responsible for sales of Knipper 3PL services as well as identifying potential opportunities for other Business Units. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.

Requirements

Bachelor’s degree (BA/BS) or equivalent experience required.
5 years’ client management experience with related industry experience.
Proven history of sales/revenue generation.
Strong passion for problem solving and customer service.
Strong management and organizational skills
Demonstrated track record in achieving results.
Behavior consistent with CHART values
Keen ability to develop solutions to satisfy both the customers and company’s needs.
Strong strategic and analytical abilities
Approaches challenges with a “can do” attitude.
Is a champion for the customer
Gains satisfaction from fixing problems and delighting customers.
A creative thinker that considers problems and opportunities from multiple angles
Strong written and verbal communication skills
Strong attention to detail
Advanced computer skills; Word, Excel, PowerPoint and Visio

Nice To Haves

Pharmaceutical life cycle experience is strongly preferred.

Responsibilities

Develop and design solutions for customer projects based on requirements and industry standards.
Develop and deliver sales presentations to existing customers to expand current business.
Supervise business books and ensure perpetual client service and revenue growth.
Establish a deep familiarity with each client’s strategic priorities and challenges.
Partner cross-functionally to facilitate continuous improvement and/or to identify new services.
Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis.
Establish regular touchpoints with clients to monitor client engagement.
Oversee client satisfaction process and take corrective action when weaknesses are identified.
As the escalation point of contact, work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.
Responsible for maintaining, updating, and understanding all client to company interactions.
Ensure standards of financial control are maintained. Responsible for assuring timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.
Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
Responsible for the development of QBR slides for assigned accounts.
Ensures effective and timely internal and external communication within the account.
Ensures cross-functional teams are kept up to date daily on all changes/updates that affect the client.