Client Manager

Strategic America•West Des Moines, IA

4d•Hybrid

About The Position

The Client Manager supports clients and builds relationships both externally and internally across agency disciplines. Serving as the link between clients and the agency, this role demonstrates the agency’s ability to deliver client results and advises and consults clients on business marketing plans and spending to support the growth and retention of client work. The position is located in West Des Moines, Iowa, and follows a hybrid schedule, with occasional travel.

Requirements

Bachelor’s degree.
At least two years of experience in marketing or a related field.
Foundational knowledge of marketing tactics and campaigns to make strong recommendations.
Knowledge and understanding of budgets and financials for client execution and growth.
Knowledge and comprehension of multichannel media, including print, digital, social, and SEO.
Strong oral and written communication skills.
Effective time management in a professional setting.
Ability to work independently and in a team environment; resourceful and self-motivating.
Strong teamwork and collaboration skills.
Ability to work in a fast-paced environment.
Support for SA’s desired culture.

Responsibilities

Serve as the main contact for client questions and requests, making suggestions and recommendations that build client relationships and business.
Communicate and collaborate with organizational disciplines to facilitate client requests and ensure client success.
Proactively seek opportunities and anticipate client needs to grow client business and the agency’s business.
Analyze past results and dashboard data to draw high-level conclusions, then work with the data and engagement team to establish insights and courses of action.
Build presentation decks and present marketing research, plans, and executions to client teams.
Execute client billing while understanding client financials and their impact on the agency’s business.