Client Manager

Allied Universal • Glendale, CA

5d

About The Position

Allied Universal is hiring a Client Manager to lead front-line employees and build long-term client relationships across a designated portfolio of small to medium-sized clients. The role promotes employee engagement, drives operational metrics, and delivers security services to clients across various vertical markets, using the company’s iCARE Leadership approach to support an exceptional employee experience.

The Client Manager hires, develops, and retains front-line staff; monitors financial and operational performance; and maintains client account health and profitability. The role also addresses client security needs, manages risks and crises, establishes corrective actions and response strategies, ensures high-quality service and compliance, and promotes workplace safety. The position is based in Glendale, California, and offers a stated salary of $75,000 per year.

Requirements

• One of the following education and experience combinations: bachelor’s degree in criminal justice, business, or a related field plus at least 2 years of professional-level experience managing hourly employees in a fast-paced service organization; associate’s degree in one of those fields plus at least 3 years of such experience; or high school diploma plus at least 5 years of such experience.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes.
• At least 2 years of experience driving operational goals.
• Skill in managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and apply it to decision-making, with understanding of budgeting and financial reporting.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small to medium-sized clients in the assigned portfolio.
• Use AI technology, online reporting tools, and the Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, in alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies to improve operations and client satisfaction.
• Deliver high-quality service while maintaining industry standards, company policies, and regulatory requirements.
• Develop action plans to prevent work-related injuries and establish a culture of safety.
• Apply the company’s values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager