Client Manager

Marsh McLennan•Anchorage, AK

About The Position

The Client Manager, Business Insurance contributes to revenue growth by developing a deep understanding of clients’ businesses, strategic priorities, risk strategies, and risk management needs, and by helping implement solutions that address those needs. The role supports business insurance accounts through exposure analysis, coverage coordination, program design and evaluation, servicing, renewals, and marketing of new and renewal business. It also contributes to client retention through high-quality, timely service and supports producers with underwriting information and new-business rating. The position involves working with clients, underwriters, brokers, and other parties; reviewing policies and renewal materials; obtaining underwriting information and pricing; processing endorsements; reviewing loss runs; and participating in client claims reviews. The role requires competent coverage, underwriting, and risk management knowledge, along with strong communication, organization, time-management, and problem-solving skills. Marsh & McLennan Agency is a wholly owned subsidiary of Marsh that serves the risk prevention and insurance needs of middle-market companies in the United States. The company offers a competitive total rewards package, including health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, employee assistance programs, career mobility, and volunteer opportunities. The applicable base salary range is $64,700 to $120,400, with possible performance-based incentives. Applications will be accepted until August 28, 2027.

Requirements

At least 8 years of experience in an agency or brokerage environment.
Demonstrated knowledge of Property & Casualty Insurance.
High school diploma required.
P&C licensure, or ability to obtain licensure within 90 days of employment, required.
An insurance designation or demonstrated equivalent coverage knowledge is required.
Effective oral and written communication and relationship-building skills.
Exceptional time-management and organizational skills.
Self-starter with resourcefulness and good problem-solving skills.
Competent coverage, underwriting, and risk-management knowledge.

Nice To Haves

Associate or bachelor’s degree preferred.
Proficiency with agency management systems; Sagitta and ImageRight preferred.
Proficiency with Microsoft Office products, including Word, PowerPoint, and Excel.

Responsibilities

Contribute to revenue growth by understanding clients’ businesses, strategic priorities, risk strategies, and risk management needs and helping implement appropriate solutions.
Analyze exposures and coordinate coverage, program design, and evaluation.
Service, renew, and market new and renewal business insurance accounts.
Review policies for correct coverage, limits, and quoted premiums.
Prepare exposure and premium comparisons, renewal reviews, and proposals for guaranteed-cost and loss-sensitive programs.
Communicate directly with clients, underwriters, brokers, and others.
Obtain underwriting information and pricing.
Process endorsements.
Review loss runs monthly, quarterly, or semiannually, depending on account premium and loss history.
Actively participate in quarterly client claims reviews.
Support producers in obtaining underwriting information and rating new business.
Contribute to client retention through high-quality, timely service.