Client Manager

Allied Universal • Ventura, CA

9d

About The Position

Allied Universal is hiring a Client Manager in Ventura, California. The Client Manager builds long-term client relationships and leads front-line employees who deliver security services across a designated portfolio of small to medium-sized clients. The role promotes employee engagement, drives operational metrics, and delivers high-quality service across various client markets. In alignment with Allied Universal’s iCARE Leadership approach, the Client Manager fosters an exceptional employee experience and contributes to the organization’s culture and growth.

The role oversees staffing, client relationships, service delivery, account performance, and safety. It uses the company’s AI technology, online reporting tools, and Business Intelligence Platform to analyze operational and financial metrics and improve efficiency, revenue growth, cash collections, and profitability. The stated salary range is $70,304 to $76,000.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field, plus at least two years of professional-level experience managing hourly employees in a fast-paced service organization; or an associate’s degree in one of these fields plus at least three years of that experience; or a high school diploma plus at least five years of that experience.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes, such as client visits or networking events.
• At least two years of experience driving operational goals.
• Skill managing a large, dispersed team and fostering teamwork, innovation, agility, client relations, and desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision-making, with an understanding of budgeting and financial reporting.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small to medium-sized clients in the designated portfolio.
• Use Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies that improve operations and client satisfaction.
• Deliver high-quality service while maintaining industry standards, company policies, and regulatory requirements.
• Promote workplace safety by developing action plans to help prevent work-related injuries.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED