Client Manager - Employee Health & Benefits

Marsh•Fargo, ND

5d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Manager on the Employee Health & Benefits team, you’ll be responsible for developing and maintaining strong business relationships with clients, ensuring exceptional service delivery, and managing various aspects of employee benefits programs. This role involves acting as a liaison between clients and vendors, overseeing compliance and regulatory issues, and supporting marketing and renewal processes. The Client Manager also plays a key role in business development initiatives and internal collaboration to enhance client satisfaction and retention. The client management team relies on the Client Manager to resolve complicated service issues and escalate for further assistance when needed.

Requirements

Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability.
State Life & Health Insurance License (Required within 3 months of hire).
Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations.
Strong public speaking, verbal, and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).
Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects.
Detail-oriented with effective problem-solving and resolution skills.
Capable of working independently and under pressure while maintaining a positive attitude.
Ability to thrive in a fast-paced team environment while upholding professionalism.

Responsibilities

Developing and maintaining strong business relationships with clients
Ensuring exceptional service delivery
Managing various aspects of employee benefits programs
Acting as a liaison between clients and vendors
Overseeing compliance and regulatory issues
Supporting marketing and renewal processes
Playing a key role in business development initiatives
Internal collaboration to enhance client satisfaction and retention
Resolving complicated service issues and escalating for further assistance when needed