Senior Client Manager - Employee Health & Benefits

Marsh McLennan•Sioux Falls, SD

11d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Senior Client Manager for their Employee Health & Benefits team. This role involves managing a high volume of open issues, ensuring clear communication with clients and vendors regarding issue status and resolution. The Senior Client Manager will be responsible for maintaining up-to-date benefit plan documents, including amendments and Summary Plan Descriptions. Additionally, this position will support the sales team by informing them of significant client concerns and issues, and will assist in training new Client Service Managers by partnering on cases and providing instruction on welfare benefit plans, proprietary materials, job responsibilities, and performance standards.

Requirements

Minimum of 3-5 years of experience with benefit plans is required.
Extensive knowledge of group insurance (medical, dental, vision, life and disability products).
Ability to use available resources to research regulatory issues and provide clear, concise and accurate information and guidance to clients.

Nice To Haves

Bachelor's degree in business, human resources, or health services administration or equivalent preferred.

Responsibilities

Track a large number of open issues.
Communicate thoroughly with clients and vendors to ensure a common understanding of each issue, where an issue stands at any given time, and ultimately how each issue is resolved.
Secure and maintain current and up-to-date benefit plan documents including amendments, Summary Plan Descriptions, policies, etc.
Consult the sales team and keep them informed of significant concerns and client issues that may arise.
Train newer Client Service Managers when requested by serving as a partner on assigned cases, and instructing on welfare benefit plan issues, the completion of proprietary materials, the fulfillment of job responsibilities, and achieving standards of performance.